Reset your Westpac Business Banking password
Forgotten your password or want to change it? You can reset your password in a few quick steps.
What do I need to reset or change my password?
We’ll ask for your:
- Customer ID (You can find this on your statements)
- Date of birth
- Your registered security device. Either Westpac Protect™ Security Code or RSA SecurID® token
How do I reset or change my password?
In the Westpac App
Before trying these instructions make sure you
update to the latest version of the app.
- Tap Forgot customer ID or password on the sign in screen
- Tap Forgot password
- Enter your Customer ID and Date of birth and tap Next
- Enter the SMS code sent to your registered device
- Create and re-enter your new password and tap Next
- Once signed in, you can change your password from the Smart Search bar
In Online Banking
- Go to our Forgot customer ID or password page
- Enter your customer ID and date of birth
- Choose your preferred security method SMS Code or RSA SecurID® token
- If you have chosen SMS Code provide the mobile number linked to your profile
- Enter the SMS Code sent to your mobile or the number on your SecurID® token
- Choose and confirm your new password.
Things you should know
Read the Westpac Online Banking Terms and Conditions (PDF 417KB) before making a decision.