Managing unplanned moments
Navigating the loss of a job
Whether you're facing the prospect of redundancy or have recently lost your job, we’re here to help you during this difficult time.
Separating from a partner
Leaving a partner can be complex. Help in a separation starts with guidance to safeguard your money, winding down joint finances and ultimately regaining your financial independence.
Loss of a loved one
We know this is a difficult time, and a difficult conversation. We are happy to talk to you in person, or over the phone – whichever way you choose. When you’re ready we’re here to help make things as easy as possible so that you can focus on your family at this time.
Dealing with fraud
Being a victim of fraud or scam is an unpleasant experience. We're working 24/7 to safeguard your personal information and to protect you from online fraud. Learn about how we’re here to help with Westpac Protect, and the simple steps you can take to help protect yourself.
Experiencing financial difficulty
Life can take unexpected turns and when this happens you are not alone. If you find yourself in financial difficulty, we are here to help. From pausing payments to offering payment plans, we’ll work with you to find a way to improve your situation and get you back on your feet again.
Diagnosed with a serious illness or injury?
We’re here to help you get prepared and make things as easy as possible so that you can focus on improving your quality of life.