Media releases

Update - Westpac online banking restored

 

5 May 2011

Westpac has restored its online banking service following an outage caused earlier today by an air-conditioning fault at a data centre. The fault has been fully rectified.

Customers can conduct all online banking transactions as per normal.  Customers can also access ATMs and EFTPOS facilities which were restored this morning.

Westpac Group Executive Retail and Business Banking, Rob Coombe, said: “Westpac sincerely apologises to all our customers who have been impacted by today’s outage. We take systems reliability extremely seriously and are very disappointed by the inconvenience to our customers and will undertake a thorough review."

Westpac encourages all customers who have any concerns about fees that may have been incurred as a result of this outage to contact their local bank manager or a customer service representative on 132 032.