Making things right for our customers
If you’re a current or former Westpac customer and have been impacted by an error we’ve made, our specialist remediation team is here to make things right for you.
We’re sorry we’ve let you down.
How we’re making things right
- We’re making our systems and processes better to reduce the risk of future errors
- If you’ve been impacted, we’re committed to making things right, which may involve receiving a payment from us.
How payments are made
If we find that you’ve been impacted by an error:
- We’ll do our best to get in touch – this could be by letter, email, SMS or phone
- If your impacted account is open, we’ll usually make the payment there
- If your impacted account is closed, we’ll try to find another way to make your payment, such as by paying into another suitable Westpac Group account held in your name.
How to get in touch
We’re here to help if you have any questions or concerns.
Call 1300 362 409 or (+61 2) 9155 7700 if calling from overseas (toll applies), 8am - 5pm, Monday to Friday.
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