Media releases
Westpac provides disaster relief package for customers affected by storms in South Australia
30 September 2016
Westpac today announced that its Disaster Relief Package is available to customers facing financial hardship following the recent severe weather in South Australia.
Lester Wynne-Jones, Westpac’s State General Manager for SA, said Westpac’s Disaster Relief Package offers immediate practical help to assist customers with their finances.
"We know this is a really difficult time for South Australia, and we are here to help our customers, employees and the wider community.
“Our dedicated teams across Australia are ready to offer support and I encourage anyone who needs assistance or advice to contact their local Westpac Bank Manager or call our Westpac Assist team on 1800 067 497 as soon as possible to discuss their circumstances,” Mr Wynne-Jones said.
The Westpac Disaster Relief Package offers various options*, including the following:
- Affected customers with Westpac home loans may apply to defer repayments for up to three months;
- Affected businesses can request loan restructuring without incurring the usual bank fees such as establishment fees and break costs;
- Affected credit card customers may request an emergency credit limit increase;
- Affected credit card customer may apply to defer repayments to their card for up to 90 days;
- Customers wishing to purchase replacement goods may apply for a personal loan at a discounted interest rate with no establishment fee;
- Westpac may waive interest rate adjustments for affected customers wishing to withdraw term deposits; and
- Affected Westpac customers with Home and Contents insurance may be eligible to receive assistance including emergency funds and temporary accommodation.
Westpac customers who wish to utilise these special relief measures or need assistance should contact Westpac on 1300 731 073, Westpac Assist on phone 1800 067 497, or alternatively call their local Bank Manager.
Insurance customers
All affected insurance customers should contact us on 1300 369 989 so that we may assist with temporary accommodation and emergency funds. Claims can be lodged 24 hours a day, 7 days a week by calling this number.
Our assessors are on the ground and ready to assist all customers in the worst affected areas. Customers should not put themselves at risk by going into affected areas to retrieve insurance documents or to take photographs. We understand proof of loss may not be possible and we will accept the word of customers in these instances.
* Westpac Home & Contents Insurance is issued by Westpac General Insurance Limited (WGIL) ABN 99 003 719 319 (except workers compensation cover where applicable). Westpac Banking Corporation ABN 33 007 457 141 (the Bank) arranges the insurance, but does not guarantee the insurance. This information does not take into account your personal circumstances. Terms, conditions and limitations and exclusions apply. Read the Product Disclosure Statement to see if this insurance is right for you. WGIL is a subsidiary of the Bank.
© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.
* Eligibility and credit criteria, terms and conditions apply. This information has been prepared without taking your objectives, needs and overall financial information into account. For further information or to request the full terms and conditions please contact Westpac on the numbers stated above.