Media releases
Westpac statement - online and mobile banking services
5 December 2023
Statement from Westpac Chief Information Officer, Scott Collary:
Westpac’s mobile and online banking services were restored shortly before 5am this morning.
We recognise this caused disruption for our customers and apologise for the experience. We know how important it is to have 24/7 access to online banking.
The issue was caused by a routine technology update at around 9pm on Monday which meant customers were unable to view or access their Westpac accounts online. Our technicians identified the problem and worked through the night to fix it. Payments via cards and digital wallets, scheduled payments and ATMs were not affected by the issue.
If customers have specific concerns as a result of this issue we encourage them to contact us for assistance.