Media releases
Westpac alerts Australians to potential scammers exploiting ex-TC Alfred
9 March 2025
Westpac is urging Australians affected by ex-Tropical Cyclone Alfred to remain vigilant against scammers exploiting the severe weather event. Potential scams include fake donation sites, and fraudulent offers of support from scammers impersonating banks, insurance companies, charities or government organisations.
Ben Young, Westpac Head of Fraud Prevention, said that scammers often prey on vulnerable individuals during times of uncertainty, such as by claiming to sell products that are in short supply, like generators or portable phone power packs.
"Unfortunately, we can see a surge in scam cases following significant events, as people seek genuine support and are focused on the recovery of their family and friends,” Young said.
"For instance, scammers might offer financial aid to those directly impacted, preying on their urgent need for assistance. Additionally, they may exploit the goodwill of well-intentioned members of the public who want to help by soliciting donations for those directly impacted.
"What is also devastating is that people who have fallen for one of these scams don’t realise they have been scammed until weeks later – when their money cannot be recovered.
"Both those affected by severe weather and those looking to support them should be on high alert for signs of potential scams. It's crucial to be cautious of unsolicited contact, not click any links included, and verify the legitimacy of any organisation or individual offering aid or requesting donations to ensure that support reaches those who genuinely need it."
Red flags include unsolicited contact via social media, direct messages, or chat platforms, and requests for bank details, PINs, passwords, or card information.
Scammers may also pose as Westpac or other banks offering help, with the aim of stealing your personal and financial information. Westpac will never ask customers to:
- Share their Online Banking Password
- Share their Online Banking Security Code
- Ask to install software that allows Westpac to connect to the customer, even if the Westpac name is displayed
- Sign in to Online Banking with remote access software.
For Westpac customers affected by the severe weather event and in need of support, options for assistance may include:
- Customers may apply for deferrals on home loan, business loan, and credit card repayments
- Customers experiencing hardship may be offered a suspension of interest accrual on unsecured credit products
- Term deposit customers experiencing hardship may apply to access funds prior to maturity by waiving the minimum notice period
- Business customers with merchant facilities may be eligible to receive assistance, including refunds on monthly terminal fees.
Westpac consumer customers in need of financial assistance can apply online at http://www.westpac.com.au/disasterrelief, or call Westpac Assist on 1800 067 497. Business customers who need support can contact their Relationship Manager or call Westpac Assist on 1800 067 497.
More information about the latest scams and how to avoid them is available at westpac.com.au/security.
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