Accessibility Action Plans
2013 Plan
Accessibility Action Plan 2013 (RTF)
Accessibility Action Plan 2013 (PDF 3MB)
2011 Plan
Accessibility Action Plan 2011 - HTML format for users with screen readers
Accessibility Action Plan 2011 (PDF 673KB)
2009 Plan
2009 Accessibility Action Plan (PDF 191KB)
2009 Accessibility Action Plan (DOC 431KB)
2006 Plan
2006 Accessibility Action Plan (PDF 928KB)
2006 Accessibility Action Plan (DOC 1MB)
Listen to our Accessibility Action Plan (audio)
2009 Plan
Accessibility for our customers (MP3 453kb)
Accessibility for our employees (MP3 525kb)
Previous Action Plans
Overview (MP3 658kb)
The journey 2001 to 2004 (MP3 1.99mb)
Achievements 2004 to 2006 (MP3 569kb)
Achievements for our customers (MP3 4.49mb)
Achievements for our employees (MP3 1.24mb)
Working with our suppliers (MP3 2.08mb)
Commitments with external organisations (MP3 1.56mb)
Our latest action plan (MP3 2.87mb)
Finding accessible formats (MP3 820kb)