How to read your merchant statement

Welcome to your merchant statement guide

Thanks for choosing us as your merchant services provider¹. This guide will help you understand your merchant statement.

For every month you have a Westpac merchant facility, a statement is generated to show:

Your merchant details
Transactions processed and billed for the month^{^}
Fees paid for processing transactions and billed for the month

_{^Note: American Express®, Diners and JCB transactions are not included in merchant statements and are invoiced separately. UnionPay³ is only included for EFTPOS Connect, PayWay, Quickstream and Quest QT720 products.}

Select your merchant statement

Select the plan or statement type that’s based on your Fee Schedule for an overview of your merchant statement.

Customised Pricing

Chain or Headquarter Statement

Customised Pricing

Customised Pricing is where your business has chosen customised pricing based on the monthly card transactions² volume/value and transaction type processed through your merchant facility.

Part 1 of 3: Summary

Sample merchant statement tax invoice page 1

_{The account and transaction information in this example are for illustrative purposes only and do not represent actual data.}

Statement summary

Total card fees: fees payable for debit and credit transactions for the month. This includes Merchant Service Fees (MSF), Scheme Fees and Interchange Fees where applicable.
Balance of Minimum Service Fee: if the Merchant Service Fees falls below the Minimum Merchant Service Fee, you will be charged the balance.
Other charges: any other fees charged for the month.
Total amount payable: total value of your total card fees, balance of Minimum Service Fee and other charges. This amount is inclusive of GST.
GST included: GST is derived by dividing the total amount payable by 11.

Total card spend

This section displays the total amount of purchase and refund transactions you’ve processed by card type (Visa, Mastercard^®, eftpos and UnionPay³).

Important updates

This section displays key messages to help you effectively manage your merchant facilities. These messages will vary each month based on what you need to know or what’s changing including when we update our terms and conditions.

Part 2 of 3: Transactions

Sample merchant statement tax invoice page 2

_{The account and transaction information in this example are for illustrative purposes only and do not represent actual data.}

Summary of transactions

This section displays the following for each card type. Fees include GST unless stated otherwise.

Number of sales: total number of credit and debit sale transactions² for the month.
Amount of adjusted sales: accumulated total of daily deposits including any deposits that may have been adjusted.
Number of refunds: total number of credit and debit refund transactions² for the month.
Amount of refunds: total value of the refunds for the month.
Billed on gross sales: total gross value that will be charged the applicable Merchant Service Fee. For net-billed merchants, this will show as net and be billed on net sales.
Calculated rate: Merchant Service Fee for credit and debit transactions², expressed as a percentage (%) or as a per transaction dollar ($) rate. This column will not be totalled.
MSF: your Merchant Service Fee expressed as a dollar value.

Statement details

This section includes the list of your total daily deposits for the statement cycle broken down by credit transactions (Visa, Mastercard and UnionPay³) and debit transactions (eftpos Purchase and eftpos Cash Out)².

Calculated Merchant Service Fee

This section displays the fee Westpac Group charge you for processing credit transactions (Visa, Mastercard and UnionPay³) and debit transactions (eftpos Purchase and eftpos Cash Out)².

Part 3 of 3: Fees and charges

Sample merchant statement tax invoice page 3

_{The account and transaction information in this example are for illustrative purposes only and do not represent actual data.}

Scheme Fees

This section displays Scheme Fees that are charged by Westpac to cover the costs associated with processing Visa, Mastercard and UnionPay³ transactions. These fees will vary depending on factors, such as the card scheme (e.g. Visa, Mastercard or UnionPay³), where the card was issued (e.g. Australia or overseas).

This will only display if you are on customised pricing – Direct. If you do not know your fee structure, call us on 1800 029 749. We’re available 24/7.

Interchange Fees

This section groups the fees set by card schemes as a weighted average and applied on credit transactions calculated as a % or as a per transaction charge depending on the type of card being processed.

These card categories will only display when you have processed a transaction from that card category for the month.

This will only display if you are on customised pricing – Interchange Plus or Direct. If you do not know your fee structure, call us on 1800 029 749. We’re available 24/7.

Groups* may include:

Visa Debit and Prepaid
Mastercard Debit and Prepaid
Visa Consumer Standard
Mastercard Consumer Standard
Visa Consumer Premium
Mastercard Consumer Premium
Visa Super Premium
Mastercard Super Premium
Visa Commercial and Business
Mastercard Commercial and Business
Visa Industry and Strategic
Mastercard Industry Strategic
Visa International
Mastercard International
UnionPay³

*Groups are regularly updated to reflect any changes made by Visa, Mastercard and UnionPay³.

Other charges

This section displays any other fees charged for the month.

These could include the fees listed below (and any other applicable fees):

Monthly Terminal Fee (also known as Terminal Rental)
Chargeback Fee.

_{The account and transaction information in this example are for illustrative purposes only and do not represent actual data.}

Average monthly cost of accepting card payments

Your June monthly statement, issued in early July each year, will include two tables which show how much you are being charged to process payments for the different card types. One table will show you your monthly cost of accepting card payments and the other table will show your average annual cost of accepting card payments (by card type).

The amount shown is the maximum percentage surcharge you will be able to apply to a customer’s transaction if they pay by card. If a payment surcharge is applied, you will need to provide adequate disclosure to the customer and be clear about the nature of the fee and the circumstances in which it applies before processing the transaction.

For an example of how this table will display on your merchant statement, go to cost of accepting card payments.

Merchant Pricing Plan

A Merchant Pricing Plan² is where your business has chosen a fixed monthly fee based on the monthly card transactions² volume/value processed through your merchant facility.