TAKE THE REINS ON PAYMENTS WITH PAYTO

Select PayTo as a payment option at a participating merchant or business and provide them your BSB and Account number or PayID.

A PayTo agreement will be sent to you in your Online Banking, which you can review and authorise.

Use the following directions to log in to Online Banking or the Westpac App to review and authorise the PayTo agreement.

Personal or Sole Trader:

• Online Banking: Service > Services > Account services > PayTo agreements
• Mobile Banking:  Search PayTo > select PayTo agreements

If you’ve been given Shared Access (Personal Network) to an account, and can’t see the PayTo option, you will need to contact the Account Owner, as they will need to allocate the PayTo feature for you in Online Banking. 

Business Network:

• Online Banking: Service > Services > Account services > PayTo agreements
• Mobile Banking: Profile > Payments > Payment agreements > PayTo agreements

Business Network Administrators: Before a PayTo agreement can be received, you’ll need to switch on the PayTo feature in Online Banking, allocate users and set permissions. If PayTo isn’t switched on, or there are no users selected, the PayTo agreement will be automatically declined, and you’ll need to contact the biller to re-send it. 

Business Network users: If don’t see the PayTo option, contact your Network Administrator and ask them to provide you access to PayTo.

Once a PayTo agreement is authorised, payments will be debited as per the terms.

PayTo is a new digital alternative to the existing Direct Debit payment method, allowing you to manage payments from your bank account. Giving you more visibility and control through Westpac Online Banking or the Westpac App, PayTo can be used to process both regular scheduled payments like a Direct Debit, or one-off real-time payments like a credit or debit card. 

PayTo works in the same way as other Online Banking features for networks – an account administrator will need to turn the feature on and select users and their levels of permissions.

Network Administrators – how to turn on PayTo:

Sign in to your Business Network profile in Westpac Online Banking via a Desktop:

1.      Turn on PayTo

a. Go to the Administration menu option and then Features and approvals

b. Select Manage PayTo agreements and set the number of approvers you require.

c. Select Manage restricted payment frequency PayTo agreements (if you choose to) and set the number of approvers.

2.      Allocate users and set permissions

a. Go to the Administration menu option and then User Administration and select the user you want to grant permission to.

b. Under Account and service accounts, select the target account, and in the Select features pop up, select Manage PayTo agreements and click Update

c. Repeat this process for all relevant accounts.

d. Under Other Permission for the user, select Manage restricted payment frequency PayTo agreements if required for this user.

Note: Pausing, resuming or cancelling a PayTo agreement only requires one user (who has the Manage PayTo agreements feature allocated). Please keep this in mind when allocating users for PayTo.