COVID-19 Customer Support

It’s been a hard time for many of us tackling the pandemic and the economic challenges it’s raised. We’re here to continue to support you if you need it.

Support for Personal and Business Banking Customers

If you’re experiencing financial difficulty due to the impact of government health orders or COVID-19 related lockdowns don’t wait if you need assistance, call our Assist team on 1800 067 497, Monday – Thursday 8am - 7pm and Fridays 8am - 5pm. Personal customers can also seek assistance online.

How we can help

Our dedicated team of bankers are ready to listen to your situation and walk you through the support available to help get you back on track.

This may include:
  • repayment deferrals
  • reduced payments for a period of time
  • interest rate reductions
  • loan term extensions
  • fee waivers
  • restructuring of debt
  • referrals to financial counsellors or other support services


Additional Support for Business Customers:

  • Case management support for our small business customers experiencing financial difficulty.

Give us a call

If your household or business has been financially impacted by COVID-19 and you’re seeking support, call our Assist team on 1800 067 497, Monday – Thursday 8am - 7pm and Fridays 8am - 5pm. Personal customers can also seek assistance online.

Recovery Hub – Resources to help you get back on your feet.

Explore our tips, tools and resources helping you get back on track following tough times.

Business Help Hub - Tips and ideas to help get back to business

Gain insights from some of Australia’s most innovative businesses and industry experts.

Mobile and Online Banking

Register for Westpac Online Banking

Bank securely using Westpac Online Banking and the Westpac Mobile Banking app anytime, anywhere. You can check your account balance, pay bills and transfer funds.

Online Banking for Business

Banking online, on tablet and mobile and discover a fast and convenient way to stay on top of your business finances – anywhere, anytime.

Preventing fraud and scams

Digital security is our priority with 24/7 monitoring and alerting capability in place to keep you secure when banking^.

Arm yourself against COVID-19

At Westpac we want to help keep our employees, their families, and all Australians safe as we play our part to support Australia’s pathway to reopening. One of the most effective ways to do this is through vaccination (subject to your own personal medical advice).
 

You can visit the Department of Health website to find all the details on the vaccines available in Australia, and to check your eligibility visit https://covid-vaccine.healthdirect.gov.au/eligibility
 

It takes every one of us doing our part to defend us from this virus and getting vaccinated is an important step. Thank you for doing your part to help keep our community safe. Please stay safe and keep well.
 

Help with your money when it matters

Other COVID-19 support

Support when it matters

Government support

Guides & Checklists

Useful resources

Things you should know

Eligibility conditions apply. Westpac customers who need assistance should contact Westpac Assist on 1800 067 497 or speak with their Relationship Manager.

 

^ If your Westpac account is compromised as a result of Internet fraud, we guarantee to repay any missing funds, providing you comply with our Online Banking Terms and Conditions. This includes keeping your sign-in details (including passwords, Westpac Protect™ SMS codes and SecurID® Token codes) private. You must inform us immediately if you suspect the security of your access details has been compromised, or you suspect an unauthorised transaction or potential fraud on your accounts.


The information on these pages does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it and always seek professional expert advice.
 

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.