MERCHANT AGREEMENT
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Here are all the terms and conditions that will form part of your Merchant Agreement with us and can help you as a new Westpac Merchant customer.
Here are all the terms and conditions that will form part of your Merchant Agreement with us and can help you as a new Westpac Merchant customer.
Effective 17 June 2024, changes will be made to the documents which form part of your Agreement with us. A summary of these changes is listed below.
Merchant Business Solutions Card Acceptance by Business Terms and Conditions (Terms and Conditions)
Section | What has changed |
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Summary of the key terms of your Merchant Facilities and Section 25 Fraud Prevention |
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Section 1 Your Merchant Facility Agreement |
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Section 2 Definitions and interpretation |
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Section 4 Processing Transactions |
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Section 7 Sales Refunds |
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Section 15 eCommerce Merchants |
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Section 22 Variations and Notices |
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Section 28 Termination |
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Section 29 Privacy Law and Use of Information |
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Section 39 Our liability is limited |
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Protecting your business against card fraud
Section | What has changed |
---|---|
Detecting and reducing fraud Card Not Present businesses |
How can I reduce Card Not Present fraud?
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Your guide to the Payment Card Industry Data Security Standard (PCI DSS)
Section | What has changed |
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Entire guide |
Your guide to the Payment Card Industry Data Security Standard (PCI DSS) will no longer be available as a standalone guide. Instead, it will be replaced with an online version that will provide you with information on what PCI DSS is, your compliance requirements and what to do in case of a breach. You can find more information on PCI DSS and helpful merchant resources by visiting pcisecuritystandards.org. |
Your guide to merchant fees and charges
Section | What has changed |
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Fee Summary Table |
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Our fees explained |
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Merchant operating guide
Section | What has changed |
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2.0 General Merchant information |
What happens if I cancel my merchant facility?
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4.0 Fighting fraud |
How can I protect my business from fraud?
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EFTPOS
With Westpac instant settlement you can access your Westpac EFTPOS terminal takings almost instantly after settlement into your Westpac transaction account once every day by 9:30 pm – meaning you can start using your earnings immediately1.
Online/eCommerce
Online funds will generally be paid into your account within 24 hours if you have a Westpac account. Settlement occurs at 6:00pm (Sydney time) for online/eCommerce merchant facilities. On weekends and public holidays funds will be received the next business day.
Chargebacks can be processed to your account up to 18 months after the date of the original transaction. That’s why it’s essential to take steps to minimise fraud and chargebacks as set out in our Merchant Agreement documents.
Yes. Call our Merchant Business Solutions Helpdesk on 1800 029 749.
Yes, but this will be dependent on the terms of your agreement.
Copies of your merchant statements are available for eligible customers using Westpac Online Banking or Corporate Online. If you aren't able to access these statements online, please call us on 1800 029 749, 24/7.
Call the Merchant Helpdesk on 1800 029 749 and provide the transaction reference number.
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