MERCHANT AGREEMENT
Here are all the terms and conditions that will form part of your Merchant Agreement with us and can help you as a new Westpac Merchant customer.
Merchant Agreement document
- Merchant Business Solutions card acceptance by business terms and conditions (PDF 792KB)
- Merchant operating guide (PDF 135KB)
- Protecting your business against card fraud brochure (PDF 127KB)
- Your guide to merchant fees and charges (PDF 105KB)
- Privacy Statement
- Direct Debit Request Service Agreement
- Your guide to the Payment Card Industry Data Security Standard (PCI DSS)
- Website Requirements
Notice to Westpac Merchant Customers
A summary of the change effective 28 February 2025 is listed below.
Merchant Business Solutions Card Acceptance by Business Terms and Conditions (Terms and Conditions)
| Section | What has changed |
|---|---|
Section 26 The Banking Code of Practice |
Removing reference to asking for a hard copy of the Banking Code of Practice within a branch or over the phone. |
Frequently Asked Questions
How long before settlements reach my account?
EFTPOS
With Westpac instant settlement you can access your Westpac EFTPOS terminal takings almost instantly after settlement into your Westpac transaction account once every day by 9:30 pm – meaning you can start using your earnings immediately1.
Online/eCommerce
Online funds will generally be paid into your account within 24 hours if you have a Westpac account. Settlement occurs at 6:00pm (Sydney time) for online/eCommerce merchant facilities. On weekends and public holidays funds will be received the next business day.
How long after a transaction is processed does the cardholder have the right to dispute it?
Chargebacks can be processed to your account up to 18 months after the date of the original transaction. That’s why it’s essential to take steps to minimise fraud and chargebacks as set out in our Merchant Agreement documents.
Merchant Agreement and fees
Can I have my merchant fees reviewed?
Yes. Call our Merchant Business Solutions Helpdesk on 1800 029 749.
Can I close my merchant service at any time?
Yes, but this will be dependent on the terms of your agreement.
Statements
How can I request copies of my merchant statements?
Copies of your merchant statements are available for eligible customers using Westpac Online Banking or Corporate Online. If you aren't able to access these statements online, please call us on 1800 029 749, 24/7.
How do I get details for a merchant fee or request an adjustment on my merchant statement?
Call the Merchant Helpdesk on 1800 029 749 and provide the transaction reference number.
Things you should know
1. Westpac instant settlement functionality is not available between 9:30 pm and 11:00 pm - Sydney time. You can only perform a settlement once a day, before 9:30 pm (Sydney time). A settlement done after 11:00 will be processed as a settlement for the next day. Subject to system availability, settlement can take place 7 days a week. Settlement must be to an eligible Westpac transaction account. Instant Settlement functionality is not available on Corporate Online. Instant Settlement is only available for Mastercard®, Visa® and eftpos transactions (plus UnionPay if using EFTPOS Connect).
Mastercard® is a registered trademark trademark of Mastercard International Incorporated. Visa is a registered trademark of Visa International Service Association. UnionPay is a trademark of UnionPay International Co. Ltd.
iPhone, iPad, iPod touch and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a Service mark of Apple Inc.
Android, Google Play and the Google Play logo are trademarks of Google LLC.