MERCHANT AGREEMENT

Here are all the terms and conditions that will form part of your Merchant Agreement with us and can help you as a new Westpac Merchant customer.

Merchant Agreement document

Notice to Westpac Merchant Customers

Effective 09 December 2024, changes will be made to the documents which form part of your Agreement with us. A summary of these changes is listed below.

Merchant Business Solutions Card Acceptance by Business Terms and Conditions (Terms and Conditions)

Section	What has changed
Entire Brochure	Removed references to ‘Diners’, as Diners Club International has closed all business in Australia.
Section 2 Definitions and interpretation	Introduced new definitions for “PayPal Customer” and “PayPal Payment”.
Section 15 eCommerce Merchants (Westpac Payment Gateway)	Inserted a new sub-section “PayPal Payments”, outlining the requirements for PayPal Payments for eCommerce Merchants who have a Westpac Payment Gateway and an eCommerce Service. Under the sub-section “API and SDK”, inserted a new sub-paragraph d) outlining your responsibilities for the use of any tool we provide to assist you to set up your website and access the Documentation.
Section 22 Variations and Notices	Amended the Type of Change “Any other term or condition (including a variation of fees and charges)” by removing the “including a variation of fees and charges”. The “including a variation of fees and charges” has been moved and incorporated into the Type of Change for “New fee or charge”.
Section 29 Privacy Law and Use of Information	Amended sub-paragraph d) to include Quest as a service provider related to your Merchant Facility.

Your guide to merchant fees and charges

Section	What has changed
Fee Summary Table	Updated the explanation for “UnionPay” to clarify how Interchange Fees for UnionPay are calculated and applied. Removed the “Monthly Participation Fee” and “Online Payment Monthly Participation Fee” as these fees are no longer charged. Amended the “Monthly Terminal Fee” for integrated EFTPOS, it now states: “Integrated EFTPOS from $24.75. Please refer to your Fee Schedule for the Monthly Terminal Fee applicable to your Merchant Facility." Removed EFTPOS Now $6.60 per USB cable fee from EFTPOS Terminal Stand and Accessories. Removed “Westpac Merchant Pricing Plan”, “Westpac Presto Pricing Plan” and “Westpac My Business Solutions Pricing Plan” schedules, as these Pricing Plans are no longer available.
Our fees explained	Updated the section “Scheme Fees” to incorporate UnionPay. Removed the explanation of “Participation Fee” and “Plan Fee” as these fees are no longer charged.
Back Cover	Removed references to ‘Diners’, as Diners Club International has closed all business in Australia. Amended to state that if you want to accept JCB payments, you'll need to enter into a separate agreement with JCB.

A summary of the change effective 28 February 2025 is listed below.

Merchant Business Solutions Card Acceptance by Business Terms and Conditions (Terms and Conditions)

Section	What has changed
Section 26 The Banking Code of Practice	Removing reference to asking for a hard copy of the Banking Code of Practice within a branch or over the phone.

Frequently Asked Questions

How long before settlements reach my account?

EFTPOS

With Westpac instant settlement you can access your Westpac EFTPOS terminal takings almost instantly after settlement into your Westpac transaction account once every day by 9:30 pm – meaning you can start using your earnings immediately¹.

Online/eCommerce

Online funds will generally be paid into your account within 24 hours if you have a Westpac account. Settlement occurs at 6:00pm (Sydney time) for online/eCommerce merchant facilities. On weekends and public holidays funds will be received the next business day.

How long after a transaction is processed does the cardholder have the right to dispute it?

Chargebacks can be processed to your account up to 18 months after the date of the original transaction. That’s why it’s essential to take steps to minimise fraud and chargebacks as set out in our Merchant Agreement documents.

Merchant Agreement and fees

Can I have my merchant fees reviewed?

Yes. Call our Merchant Business Solutions Helpdesk on 1800 029 749.

Can I close my merchant service at any time?

Yes, but this will be dependent on the terms of your agreement.

Statements

How can I request copies of my merchant statements?

Copies of your merchant statements are available for eligible customers using Westpac Online Banking or Corporate Online. If you aren't able to access these statements online, please call us on 1800 029 749, 24/7.

How do I get details for a merchant fee or request an adjustment on my merchant statement?

Call the Merchant Helpdesk on 1800 029 749 and provide the transaction reference number.

Things you should know

1. Westpac instant settlement functionality is not available between 9:30 pm and 11:00 pm - Sydney time. You can only perform a settlement once a day, before 9:30 pm (Sydney time). A settlement done after 11:00 will be processed as a settlement for the next day. Subject to system availability, settlement can take place 7 days a week. Settlement must be to an eligible Westpac transaction account. Instant Settlement functionality is not available on Corporate Online. Instant Settlement is only available for Mastercard®, Visa® and eftpos transactions (plus UnionPay if using EFTPOS Connect).

Mastercard® is a registered trademark trademark of Mastercard International Incorporated. Visa is a registered trademark of Visa International Service Association. UnionPay is a trademark of UnionPay International Co. Ltd.

Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android, Google Play and the Google Play logo are trademarks of Google LLC.