Adrian was appointed the inaugural Customer Advocate for the Westpac Group in November 2016. Adrian represents customers and is independent of Westpac Group’s business units. Adrian recommends changes to policies and procedures to ensure the best outcomes for customers and provides advice and guidance to our complaints team on how best to resolve a customer complaint. Prior to joining the Westpac Group Adrian was a lawyer for more than 30 years, most recently as a partner at international law firm, Norton Rose Fulbright, where he held various roles including Global Chairman.
Article descriptionWhile the economic recovery is well under way, certain small businesses continue to experience financial headwinds and some – unfortunately – remain reluctant to approach their bank for help.
Article descriptionWhile many Australians are getting back on their feet after a difficult year, we recognise some customers will experience ongoing difficulties, making it important to be aware of the support available.
Article descriptionLike many Australians outside the banking sector, I watched from the sidelines as the ‘trust gap’ widened between customers and their bank. Now I’m in the thick of it.
Article descriptionAs someone who has practiced law for more than 30 years, and now in the newly created role of Customer Advocate for the Westpac Group, I know well the challenges of anyone, other than big business, being able to afford access to quality legal services.
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