Welcome to the Family

Family benefits aren’t automatically applied. The account holder will need to speak to a member of our Family Banking team to have any benefit applied.

Family benefits can be applied to new or existing eligible products on request only; while the eligible family member’s related employee/contractor is a current employee or contractor of the Westpac Group; – if the eligible family member isn’t in breach of any of the terms and conditions applying to any Westpac Group product.

Eligible family member will need to speak to a member of our Family Banking team to obtain these offers. If family benefits are applied to an existing product, the relevant benefits won’t be applied retrospectively (e.g., there will be no change in interest or fees already paid).

Once family benefits have been applied to a product, they’ll apply for the ‘life of the product’ unless otherwise stated. ‘Life of the product’ means while the account is kept under its original terms and conditions, the prevailing family benefits rates and discounts continue to apply even after the related employee or contractor leaves the Westpac Group.

Family benefits won’t be removed if the eligible family members related employee or contractor ceases being a current employee/contractor of the Westpac Group. An eligible family member may, however, end their family benefits at any time by notifying the Westpac Group in writing and indicating the date they would like the family benefits to end.

The Westpac Group have a specialised phone-based banking team for Employees and registered Family Banking customers. This team is available Monday to Friday 8am to 8pm (AEST) by calling 1300 360 114.

Please note that a family member is required to be formally registered prior to gaining access to this service. 

Unless otherwise stated, family benefits cannot be taken in conjunction with, or in addition to other special offers, negotiated rates or discounts offered by Westpac Group or its subsidiaries.

Westpac Group reserves the right to withdraw, supplement or vary any aspects of family benefits at any time. We will, where possible, give you notice of such changes in writing, in advance of the date of the change.

Any changes to family benefits’ rates and discounts offered, will where possible, be disclosed to you no later than the date of the change.