Media releases

Westpac saves customers time with new digital version of official paper documents

Westpac has released a new online and mobile banking feature that provides customers with the ability to digitally generate their own account summary and prove their account balances or net position - without having to wait or visit a branch.

 

In 2015, Westpac Branches across the country hit the print button and produced these account summaries over 2.2 million times. By introducing the new proof of balance feature, Westpac aims to provide customers with ease of use and speed of access while removing 20% of the volume or 445,000 paper statements in the first 12 months.

 

Travis Tyler, Westpac's General Manager of Consumer Digital said: "We've had more than two million requests for current transaction history statements in the last year and over 600,000 requests for current account overview.

 

"With such large volumes coming through our branches and contact centres, it makes sense that we offer our customers this digitally to save them time and provide convenient access."

 

In just a few clicks customers can now download a summary on their mobile or online and conveniently access official and verified bank-issued documents that include:

 

  • Customers' name in full
  • Customers' residential or mailing address
  • Customers' account balances

 

The documents are formatted as a PDF on an official Westpac letterhead and aim to help customers prove their identity, complete applications such as rental property forms, and access key services like financial assistance from Service NSW and Department of Human Services.
Customers can also download a simple statement listing their recent transactions covering the last 30, 90 or 120 days - eliminating the need to wait for their periodic account statement in the mail.

 

To further support customers in building positive financial habits, Westpac will soon launch Card Autopay for online and mobile banking. Customers can set up an automatic payment to their credit card each month to allow them to make credit card repayments at an amount specified by them and avoid dishonour fees.

 

For further information on Westpac's new proof of balance feature go to: http://www.westpac.com.au/personal-banking/online-banking/popular-features/proof-of-balance