Customer initiatives
We are evolving and simplifying our services and products and finding new ways to help customers improve their financial resilience.
Financial hardship assistance
If you are experiencing financial difficulty we have a dedicated team that can help you.
First Nations hub
We have an experienced team of Indigenous banking specialists who understand that helping Indigenous and remote customers to thrive requires respect for culture and community.
Protecting you from financial abuse
Help for customers who are experiencing financial abuse.
Living with dementia
Helping Australians living with dementia remain financially independent for as long as possible and be less vulnerable to financial abuse.
Dementia
Disaster relief packages
Westpac's Disaster Relief Packages offer practical help to assist customers to manage the impact of natural disasters on their finances.
Getting back on your feet financially
Explore our resources and tools aimed at helping you recover and get back on track after tough times.
Social sector customers
Social sector organisations can benefit from the knowledge of specialist bankers and low or no fee accounts, plus preferred rates on select banking products.
Financial hardship?
If you are experiencing financial difficulty we have a dedicated team that can help you.
Customers in difficult circumstances
Support for customers experiencing issues such as family violence, financial abuse or living with dementia.