Getting started with Online Banking for Business

Enhanced safety with Security Devices

To complete certain actions in Online Banking (including making or approving payments), you will need a security device – either Westpac Protect™ SMS Code or a SecurID® token. These security devices generate a code to provide an additional safeguard against fraud. 

Your Administrator would have set up a security device for you and you’ll be prompted to activate it when you first sign in. You can also check the status of your security device in Online Banking or the App.

Easy administrator management

Do you know your Online Banking administrator? An administrator will manage your access and security devices, so it’s important to find out who your administrators are should you need help. 

How to find your administrator

In Online Banking

1. Select Service, then Preferences
   
2. Select Profile access to view your administrators 

Simpler access to your accounts and payments

Can you see all the business bank accounts you need to access? If you can, that’s great. If not, speak to your administrator. They can also give you permission to open new accounts for the business.

If you’re transferring funds and making regular or recurring payments on behalf of the business, your administrator will need to give you access. Check with them if you’re having any issues.

Flexible daily payment limits

A daily payment limit is the maximum amount of money you can transact per day in Online Banking or the Westpac App.

If you’re an approver and you cannot process all the payments you need to make in one day, you can request for your Daily Payment Limit to be changed.

How to view or change your daily payment limit

In Online Banking

1. Select Service then Request Daily Payment Limit change
2. Enter the new amount, then select Submit

Note: You can only transact in amounts up to your individual daily limit and these cannot exceed the daily payment limit for the business.

Faster transactions with payment templates

If you are an approver, the final step is to set up your payees and payments. If you regularly make funds transfers, BPAY® or Pay Anyone payments, you can also create a payment template to make it easier to manage regular payments. 

How to set up a payment template

In Online Banking

1. Navigate to Payments, then select Templates
   
2. Select Add new template
3. Enter a Template name and select your Payment method
4. Select the From account, Payer name and Description (optional), then select Create
5. Select the Payee, then Close.

How to add a new payee:

In Online Banking

1. Navigate to Payments, then select Payees & BPAY® billers
   
2. Select Create new payee
3. Choose the payment method - BPAY®, Pay Anyone, international or recurring payments 
4. Enter the payment details
5. Select Confirm.