Business Servicing Requests

Users in your business network can raise some service requests online instead of contacting a banker or visiting a branch.

What service requests can you make online?

You can request to:

  • Cancel a Business Debit Mastercard
  • Notify a merchant or supplier that you want to cancel a direct debit arrangement
  • Lock or unlock Business Debit Mastercards for any cardholders in your business
  • Close business savings and transaction accounts
  • Trace a missing payment or recall a payment made to an incorrect account. 

Who can make these requests?

  • Users who have access to view and create payments (value access) from the account
  • Users who have permissions turned on to manage Business Servicing Requests (manage via User Administration > Select User > under Service Requests heading)

Tip: To manage or remove permissions, go to User Administration > Select User and make the changes under the Service Requests heading.

Who can approve requests?

An Approver with Business Servicing Request access and value access to the account can:

  • approve a Business Servicing Request created by another member;
  • simultaneously create and approve a Business Servicing Request 

Approvals: The number of approvers needed to approve a Business Servicing Request will depend on the account’s method of operation (e.g. 2 to sign) or by the number of approvers defined by the Administrator, whichever is greater. Locking or unlocking a Business Debit Mastercard doesn’t require additional approval.

All to Sign: If a joint account changes the method of operation to “All to Sign”, no Users will be able to raise service requests on this account, including a Senior Approver. 

How can I submit a Business Servicing Request?

  • In the Westpac App: use search to locate the specific request you are looking for
  • In Online Banking: via Service menu > Services > Other account services or Other card services

What if I don’t want Users to have access to raise Business Servicing Requests?

A Business Network Administrator can manage Business Servicing Request access for individual Users via User Administration, as well as for the network via Administration > Features and Approvals.

FAQs