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Gambling
Safety
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Need help now?
- Call 000 if you’re in immediate danger
- Speak to a free, confidential Gambling Help counsellor online at gamblinghelp.org.au or by calling 1800 858 858
- Call Lifeline for 24/7 crisis support on 13 11 14 or SMS 0477 13 11 14 or Beyond Blue on 1300 224 636.
Signs that gambling may be harmful
Loss chasing
Trying to recoup losses through increased gambling.
Time of day
Gambling while at work, late at night, or early in the morning.
Hardship
Continuing to gamble while in financial hardship.
Spend increasing
The amount and frequency of gambling is growing over time.
What's the impact of gambling harm?
The Australian Institute of Family Studies defines gambling harm as “any negative consequence experienced by an individual or members of their social network because of participation in gambling”.
When out of control, gambling may result in:
- Harm to your relationships
- Harm to your mental health
- Harm to your ability to work or study
- Struggling to manage your financial situation.
Help to control your gambling spend
Use Westpac's Gambling Block to prevent transactions on credit cards or debit cards made at merchants who are classified as "betting/casino gambling".
The block can be activated by the primary cardholder in the Westpac App using a 2-step process, or in Online Banking, or by calling our Customer Care Team on 132 032.
What else can I do if my gambling is becoming harmful?
There are some quick changes that you can make to help you protect your finances if gambling spend is getting out of control. These can be done online or you can phone our Customer Care team on 132 032 if you'd like some help.
How we can help if you are experiencing harmful gambling
It can be hard to take steps to reduce harmful gambling. You can talk to our Priority Assist team securely and confidentially about your situation and we will work with you to implement available support. Call Priority Assist on 1800 063 509.
Support beyond banking
Easy English guides
This Easy English guide explains how to get support if you are experiencing gambling harm.
Find out more
Things you should know
Westpac's approach to providing extra care for customers in vulnerable circumstances is guided by the Australian Banking Association's Banking Code of Practice. Links to the relevant industry guidelines are below.
Preventing and responding to family and domestic violence
Preventing and responding to financial abuse (including elder financial abuse)
Responding to requests from a POA or court-appointed administrator