Frequently asked questions

How do I add a new user to WinTrade?

To add a new user to the system, please contact your international service representative.

If I am already registered to use Business Online Banking or Corporate Online, do I need to register for WinTrade?

Yes, you must register to use WinTrade.

What products and services can I access within WinTrade?

• Import Letters of Credit
• Import Collections
• Export Letters of Credit
• Export Collections
• Trade Finance
• Reporting
• Administration - user profiles.

How much does WinTrade cost?

There is no service fee for using WinTrade.

Why do I need to sign back into WinTrade after following a link to a third party site?

To ensure the security of your personal information, Westpac utilises encryption technology.  When you follow a link to another site which does not utilise this level of security, Westpac suspends your WinTrade session.  Therefore, you will need to re-authenticate in order to return to the secure environment.

What happens if I need help using the system?

You can access the detailed User Reference Guide from the User Guide link once you sign in to WinTrade.  A quick reference guide and an online learning module with interactive demonstrations are also available.

If you still require assistance in using WinTrade products and services, please contact your nominated international service representative.

What about security?

When you sign in to WinTrade, a secure session will be established between you and the bank, using 128-bit encryption, which protects your information from unauthorised access. You will not be able to sign in to WinTrade unless your browser supports full 128-bit SSL (Secure Socket Layer) encryption.

To ensure the highest level of security, user PCs must be running Internet Explorer 7.0 and above to access WinTrade.

WinTrade supports Internet Explorer 9.0, 10.0* and 11.0* on Windows Vista SP2, Windows 7 SP1, Windows 8.1 and Windows 10.0.

*(Internet Explorer 10.0 and 11.0 are supported in compatibility mode.)

The Microsoft Edge browser is currently not supported.

Although your organisation is protected by Westpac’s security technology, security is a responsibility that we share with you.  There is a range of preventative measures you can take to help protect your organisation's data and finances. See our Security guidelines for easy reference whenever required.

What happens if the system times out?

For added security your WinTrade session will time out after 30 minutes of inactivity and you will need to re-authenticate to continue using the system.

Can people with a disability access WinTrade?

Since 1995 Westpac has been looking at ways to increase our understanding of the issues that customers and employees with disabilities face and how to address them.  Significant progress has been made across Westpac’s products and services.  This has also been a high priority in the development of  WinTrade.

In order to make the WinTrade application easier to use for all customers who have this facility, we've developed a number of accessibility features within the current limitations of the software.  We will continue to work on ways to make the application compatible with a variety of assistive technologies such as screen readers, screen magnifiers, voice recognition systems and other special devices.

The changes we have made, and will continue to work on, should assist WinTrade customers with disabilities to have better access to the WinTrade platform and make it easier for them to use.

We have invited an expert on website usability and accessibility, who advises corporate and government clients throughout Australia, to work with us on improving the accessibility of WinTrade.  He has undertaken a review of the WinTrade application and has assisted in determining ongoing priorities.

Should you or any of your employees experience accessibility issues with WinTrade please contact Westpac so we can work with you and seek to overcome any challenges or provide an alternative process until accessibility issues are addressed.