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What to expect when completing your application

After confirming the details of your loan request or annual review, your banker will set up your digital application. They will prefill it with your existing details and ensure it’s tailored to your needs.

Once your application is ready, you’ll receive an email with the following information:

 

  • Your unique Application Reference Number
  • The link to retrieve your digital application online

 

You can follow the steps below to complete and submit your application.

1. Sign in and retrieve your application

This is the page you’ll be taken to from the link in your email to retrieve your digital application online.

 

You have up to 60 days to complete your application and can save your progress and return to it at any time.

2. Complete your application and upload documents

Once you’ve signed in, you’ll be guided through your application. This includes confirming all prefilled information and supplying any additional details required. 

 

Your banker will also let you know which documents you need to upload as well.

3. Submit your application

Once you’ve completed your application and submitted it you’ll receive a confirmation email. 

 

If there are multiple applicants, secondary applicants will be notified via email and prompted to sign in to complete their sections of the application and/or confirm any relevant details.

Frequently asked questions

The length of your application and the number of supporting documents required will vary depending on your application type, however any relevant information we have already will be pre-filled to save you time. You'll have 60 days to complete your application and you may save your progress and return to it at any time.