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Establish merchant facilities

Merchant facilities can be established should your school wish to accept credit card and debit card payments.

New digital forms

Westpac have launched new digital forms for an efficient, easy and fast experience.

Find out more about the experience to start.


Merchant facilities available:

  1. EFTPOS - Electronic Funds Transfer at Point of Sale. A compact machine for processing credit card and debit card payments received in person, over the phone or via paper. The credit or debit card can be swiped or keyed in manually.
  2. PayWay - An internet-based facility to process credit card payments received over the phone or via paper, providing instant credit card validation and daily reporting of transactions. PayWay is ideal for schools where large volumes (over 200 per month) of credit card payments are processed.

How do I establish a new Merchant Facility?

Merchant facilities can be established should your school wish to accept credit and debit card payments.

Complete the relevant merchant application (to establish the merchant facility)  AND the Corporate Online Organisation Amendment (PDF 588KB) form (to receive merchant settlement reporting through Corporate Online).


Should you have any queries regarding completion of the above forms, please contact us at: nsw_government_schools@westpac.com.au or call us on (02) 8254 5622, option 5.

Completed forms should be emailed to: nsw_government_schools@westpac.com.au

How do I cancel an existing Merchant Facility?

An authorised contact on the merchant facility will need to contact the Merchant helpdesk on (02) 8254 5622, option 3.  

How do I amend the Direct Debit Request?

Please complete the Direct Debit Request (PDF 687KB) to amend the account that will be used for Merchant fees, adjustments, or chargebacks.

Who do I contact should I have technical problems with the EFTPOS terminal?

Contact the Merchant Helpdesk on 1800 029 749.

How do I order merchant stationery?

To order items such as terminal rolls or sales vouchers please contact the Merchant Helpdesk on 1800 029 749. Find more information on how to order merchant stationery.

Who do I contact should I have a technical enquiry in relation to PayWay?

Contact the PayWay Helpdesk on 1300 727 111 or send an email to payway@qvalent.com.

Merchant User Guides

Read our user guides for EFTPOS Connect, EFTPOS Now, EFTPOS 1, EFTPOS 1i and Presto Smart as well as information on keeping your business trading during a network outage.

Things you should know

Westpac is authorised in the United Kingdom by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Westpac operates in the United States of America as a federally chartered branch, regulated by the Office of the Comptroller of the Currency.