Support for financial counsellors
Help our customers get back on their feet financially
Applying for financial hardship support
Apply on behalf of our customer
If your client needs financial hardship assistance, they can apply online themselves.
Or you can apply on their behalf: send an email with your proposal and the below PDF attachments to: Financialcounsellors@westpac.com.au or call Westpac Customer Partnerships on 1800 685 844.
- Signed Financial Counselling Agency Authorisation Form (PDF 82KB) (for financial counsellors) or Authorised Third Party Form (PDF 53KB) (for individuals and debt management firms)
- Copy of the customer’s Statement of Financial Position (PDF 106KB)
- Summary of circumstances
- Outline of customer’s recovery plan, and length of assistance required.
Learn more about Westpac Group’s Expectations of Authorised Third Parties (PDF 192KB)
What happens next
Once we understand their unique circumstances, we’ll present all suitable options to get them through the difficult time and back to financial stability.
We’ll aim to mail you both an outcome letter within 3-4 weeks. If a financial hardship arrangement is in place, this letter will confirm the conditions.
For your clients: support with tough times hub
Many Australians are facing tougher financial challenges than normal. This customer resource helps support your clients through such circumstances, including domestic violence, financial abuse, elder abuse and gambling.
Resources
Easy English is a style of writing that helps people with a range of communication needs to understand important information in a simple way. More information on Easy English guides.
Our Easy English guides:
Domestic violence and financial abuse (PDF 2MB)
Elder financial abuse (PDF 3MB)
Help from an interpreter (PDF 1MB)