eStatements FAQs

eStatements are stored securely within Online Banking so you're protected against identity and mail theft that can be associated with paper statements. You’ll receive an email notification when the statement is available in Online Banking where you’ll need to sign in to view your statements. Visit Westpac Protect^TM for further information including Westpac’s Online Banking Security Guarantee and information on SMS Protect.

Please note that any opened eStatement windows might remain on certain types of mobile devices after you have been logged out of the session (ensure you close the PDF statement after you've finished viewing).

Make sure you always keep your Online Banking password secure. In order to protect your account information, you also need to make sure you close all windows that have been opened to display your eStatements.

Viewing the eStatement on a mobile device may make it available after you have signed out of Online Banking. When you sign out of Online Banking, please make sure you close any eStatements windows that are still open.

You can view up to 7 years of statement history in your Online Banking.

Yes, the PDF eStatement will look the same as your paper statement and it’s legally acceptable. Even for record keeping purposes, you can save and print your eStatements in the same format as a paper statement.

Sign into your Westpac App or Online Banking and follow these steps.

In the Westpac App

1. Search eStatements in the Smart search bar
2. Tap Switch to eStatements and select the account
3. Tap Paper Statement then Update

In Online Banking

1. Select Service on the menu bar
2. Under Your preferences select Statement settings
3. Under Statements select an Account
4. Select Paper Statement and Save

You can also drop into a branch or call us on 132 032.

You will be able to view eStatements without an email notification, however you’ll need to change your email address to a valid one in order to receive the email notifications. You’ll receive a message in your Online Banking messages and alerts inbox notifying you of this.

It’s important to keep your email details updated. If you have a credit card or mortgage accounts and the email you provide is invalid, your accounts will be switched to paper statements. You’ll also receive a message in your Online Banking messages and alerts inbox notifying you of this as well as a letter in the post. This letter will not include a statement.

You can view Statements for accounts after they have been closed. This includes savings, transaction accounts and cards that have been replaced due to fraud or have been lost or stolen.

A closed account could be a credit card, savings account, transaction account, home loan or Worldwide Wallet account that you no longer have access to. This includes cards that have been replaced due to fraud or have been lost or stolen.

You can view up to 7 years of closed account statements on a personal profile for eligible card accounts including Altitude Business and Business Choice cards. Closed account statements are only available to the primary card holder, including joint accounts.

You can view the last 13 months of closed account statements for Worldwide Wallet accounts in Online Banking. Need to access older statements? Call us on 1300 797 470 within Australia or +61 2 9155 7744 if you are overseas.

You can view closed account statements for eligible savings, home loan and transaction accounts for up to 7 years from the current date. Closed account statements for eligible savings and transaction accounts are available for single account holders only (they are not currently available for joint accounts). Closed account statements for eligible home loans are available to both single and joint account holders.

You may view eStatements for any eligible account which you have access to (including as an authorised third party) via Online Banking.

Yes, you can save any of your eStatements from September 2009 onwards as a PDF file. Once they are over 7 years old, the eStatements are no longer available through Online Banking.

To do so, sign into the Westpac App or your Online Banking and follow these steps.

In the Westpac App

1. Search Statements in the Smart Search bar
2. Tap Statements (incl. closed accounts)
3. Select the Account in Active accounts
4. Tap the Statement date period you want to view
5. Tap the share icon to download or send a copy

In Online Banking

1. Go to Overview and then Statements
2. Select an Account under Active accounts
3. Enter date range or select a preset range, and select Search
4. Select Download PDF to view the statement

Yes, you can print your eStatements stored from September 2009 onwards in Online Banking. Once they are over 7 years old, the eStatements are no longer available through Online Banking.

To do so, sign into the Westpac App or your Online Banking and follow these steps.

In the Westpac App

1. Search Statements in the Smart Search bar
2. Tap Statements (incl. closed accounts)
3. Select the Account in Active accounts
4. Tap the Statement date period you want to view
5. Tap the share icon to download or send a copy

In Online Banking

1. Go to Overview and then Statements
2. Select an Account under Active accounts
3. Enter date range or select a preset range, and select Search
4. Select Download PDF to view the statement

To be eligible for eStatements:

1. You need to be registered for Online Banking.
2. You'll need a valid email address updated in your contact details. 

In some cases, eStatements aren’t available for all products so you’ll still receive paper statements. This could be because your account statement preferences are linked to a mortgage account in an offset arrangement.

See our FAQ: What accounts are eligible for eStatements?

Joint account customers are now able to receive eStatements. If you’re a joint account holder and you decide to receive eStatements, your statement preference won’t impact other account holders, as statement settings are now based on individual needs.

You can check online to view your statement settings or choose to get eStatements.

To switch to eStatements, sign into your Westpac App or Online Banking and follow these steps.

In the Westpac App  

1. Search eStatements in the Smart Search bar
2. Tap Switch to eStatements and select the account
3. Tap eStatements then Update

In Online Banking

1. Select Service on the menu bar
2. Under Your preferences select Statement settings
3. Under Statements select an Account
4. Select eStatements and Save

You need to keep your mailing address up to date as there may be times when we send you important information for your attention and action.

To update your personal details online, you’ll need to sign into the Westpac App or your Online Banking.

In the Westpac App

1. Search Update contact details the Smart Search bar
2. Edit, add or delete the address, phone number or email

In Online Banking

1. Go to Services > Preferences > Personal details
2. Enter the SMS code sent to your registered mobile and Select Authorise
3. Edit, add or delete the address, phone number or email

Tip: To update your details online, you’ll need to be registered for Westpac Protect™ so we can send an SMS code and check that it’s you. Not registered? Find out how.