CARD DAMAGED OR TAPPED OUT?

If you are in Australia, your replacement card will arrive within 10 working days.

We’ll send you a push notification via your Westpac App when your new card is on the way. If you haven’t already, enable push notifications in your Westpac App by going to profile > settings > notifications and marketing > then follow instructions.

In the meantime, you can use your Digital Card² or mobile wallet to shop online and pay bills.

If you don’t receive your card, you should contact us as soon as possible.

If you have requested a replacement card because your card is damaged, your re-issued card will have the same numbers as the card it’s replacing.

If your card was reissued because it had expired, then your re-issued card will have the same card number, but different expiry date and CVC number.

Yes, you can use your Digital Card² to shop online and pay bills while you’re waiting for your new card to arrive.

When your replacement card arrives, you’ll need to activate your card in Cards Hub within the Westpac App or in Online Banking.

No, your card number will stay the same for a reissued or replacement card. You can continue using your mobile wallet or Digital Card² without having to update your card number.

If your card is lost or stolen, you can cancel your card and order a new one in Cards Hub within the Westpac App or in Online Banking. We will organise a new card to be sent to you. For your security, your new card will have a new card number, expiry date and CVC number.

You’ll automatically receive a replacement card around the end of the month that your card expires. If your card doesn’t arrive in time, the account holder or primary cardholder can make a request for a replacement card. Learn more about replacing your card when it expires.

Yes, you can continue to use Online Banking. Simply sign into Online Banking using your customer ID and password.

Card delivery tracking is only available for lost, stolen or damaged personal credit cards with delivery to an Australian address (including PO Box). To obtain your delivery tracking number you must

• Have a valid email address registered with Westpac, or
• Be registered for Westpac Online Banking.

Delivery tracking is offered via Australia Post.

We will send your Australia Post tracking number to your registered email address (and via Secure Message in the Westpac App and Online Banking) as soon as your replacement card is on its way.​
 

To track your delivery and get an expected delivery date, go to the Track an item section on the Australia Post website and enter your tracking number. ​
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Please allow 24-48 hours for tracking details to be activated. Once your card has been dispatched with Australia Post and a tracking number issued, all delivery enquiries should be directed to Australia Post

If you have not received your delivery tracking details, please check

• You have a valid email address registered with Westpac
• You have selected an Australian card delivery address

Card delivery tracking details can also be obtained via Secure Message in the Westpac App and Online Banking.

Delivery of your replacement card is completed by Australia Post. Once your card has been dispatched with Australia Post and a tracking number issued, all delivery enquiries should be directed to Australia Post. Westpac is unable to provide any additional information other than what can be found using the Track an item section on the Australia Post website.