Need to order a replacement card?

If your card is damaged, faded or won’t tap, follow these steps to request a replacement card.
Replace card

How to get your card reissued

In the Westpac App

Make sure you update to the latest version of the app. 
  1. Search Reissue card and select the card you want to replace
  2. Confirm your address is correct, then follow the instructions

In Online Banking 

  1. Go to Services, then select Reissue card in the Card services section
  2. Choose your card, then select Reissue card
  3. Confirm your address is correct, then follow the instructions

What happens next?

Allow 10 working days for your card to arrive

When you request your replacement card, we will send it your chosen address. If you are in Australia, your replacement card will arrive within 10 working days.

We'll email your Australia Post tracking details as soon as your replacement card is on the way. Card tracking is only available for personal credit cards and delivery to an Australian address (including PO Box).

Keep using your card

You and any other card holders can continue to use your existing card as your card number won’t change.

Activate your new card

When your new card arrives, you can activate it in Cards Hub within the Westpac App. Remember to destroy your old card once the new one arrives.

Activate card

Update your recurring payments

If your card was reissued because it had expired, you'll need to update any merchants taking recurring payments from your card. We recommend contacting each merchant and checking with them.

Card Expiring?

You can use your card until the end of the month. Your new card will be sent automatically before your card expires. We’ll also send you a push notification in the Westpac App when your new card is on the way. Make sure to enable push notifications by going to Profile > Notifications & communication.

Frequently asked questions

If you don’t receive your card, you should contact us as soon as possible.

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Download the Westpac App

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Enable push notifications

Get helpful reminders like credit card repayment, credit card dispatched and security notifications when there are changes to your accounts.

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Things you should know

Read the Westpac Online Banking Terms and Conditions (PDF 620KB) before making a decision and consider whether the product is right for you. 

1. The Digital Card is only available in the Westpac App and supported with the latest version of the Westpac App. The terms and conditions applicable to your product also apply to the use of your digital card. Online Banking Terms & Conditions also apply. You may not always be able to access your digital card.

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