Share account access

Why share access?

1. Account sharing

Grant access to your accounts in a separate profile and not commingled with the shared users' accounts, therefore reducing the risk of unintended transfers between accounts.

What does this mean?

• Grant access to your account in a separate profile
• Your account is separate from the shared users' account(s).

What can they see and do?

As the account owner you have control over what users can see and do.

• Select which accounts they can see
• Choose what they can do with the account (view balances, make payments etc)
• Set a limited date range for the period that access is needed.

What's required for set-up?

1. Where you, as the account holder, is an individual

• To share access with an existing Westpac customer you'll need their 8 digit Customer ID, full name as registered with Westpac and date of birth
• If they're not a Westpac customer you'll need their first name and surname, date of birth and residential address.

2. Where the account is a joint account

• To share access to a joint account, all joint account owners will need to complete and sign a completed Joint Account On-Share Authority form  (PDF 669KB) and attend a branch.

How to share access to your account

In Online Banking

1. Go to Service > Services > Account Services
2. Select Share my account access

2. Third party account access

What does this mean?

• Grant access to your account within that persons' profile
• Your account is commingled with their personal accounts. 

What can they see and do?

• As the owner of the account you have 2 options. You can allow:
  • View-only access (Non-value access):
    Allows the nominated person to view account details without the ability to perform transactions.
  • Full access (Value access):
    Provides the nominated person with the ability to view account details and perform tasks, including making payments.
• Changes to this access level require you to download and complete the Third-Party Access Authority Form (PDF 111KB). 
• Visit your nearest Westpac branch along with:
  • The completed form.
  • The person you wish to appoint as your third-party representative.
  • Identification for both you and the third-party representative.
  • Note: If you are living in Australia and unable to visit a branch due to mobility or other issues, you can complete a Certified Copy Certificate (PDF 654KB) and post it to a branch. The branch you send the form to must be the same one that the other party (account owner or third-party representative) will attend. The form allows for remote identification and it must include certified copies of your identification. For more information on how to get your documents certified, refer to How to get your documents certified (PDF 248KB).
    
    Our branch team will assist you with the next steps to set up third-party access.  Please make an appointment to get started by using our Locate Us tool to find and contact your nearest branch. You will need to choose the level of access you would like to provide the third party on the form.
    
    Sharing account access can simplify financial management and task delegation with trusted individuals. However, it's crucial to recognise and address potential risks associated with such arrangements.
    Learn about Domestic Violence and Financial Abuse.
    
    How to Remove or Edit Third-Party Access
    Personal customers can update third-party access to their accounts by following these steps in Westpac Online Banking (Desktop):
    1. Select the account you want to update.
    2. Click on the down arrow next to the account details.
    3. Choose Remove third-party access.
    4. Confirm the action.
    
    Important:
• You can only remove or edit access for someone you have previously granted third-party access to.
• Once third-party access is removed, it cannot be reinstated online. To restore access, you will need to complete the Third-Party Access Authority Form (PDF 111KB) and visit a branch. 
• Changes only apply to online access and will not affect other third-party arrangements (e.g., authorised signatories). To make these changes, you will need to visit a branch. Please contact the branch to book an appointment with a banker.
  
  Note:  If you're unable to remove third-party access via self serve, you can attend the branch or call us for assistance.

What's required for set-up?

1. Where you, as the account holder, is an individual

To set up access the other person must be a Westpac customer. You'll need their full name as registered with Westpac and their 8 digit Customer ID. A Third Party Access Authority (PDF 111KB) will need to be completed and both parties will need to have their signatures witnessed at a branch.

2. Where the account is a joint account

To share access to a joint account, all joint account owners will need to complete and sign a completed Third Party Access Authority (PDF 111KB) and attend a branch.

3. Where the account is owned by an Organisation

You will need the full name of the Organisation as registered with Westpac and the 8 digit Customer ID. A Third Party Access Authority (PDF 111KB) will need to be completed and parties will need to have their signatures witnessed at a branch.