Secure ways to sign into the Westpac App
Convenient ways to sign into your Westpac App
Facial recognition
Face ID enables you to sign into the App quickly and easily.
Fingerprint
Use your unique fingerprint to sign into Online Banking securely.
Passcode
Use your personalised 4 digit passcode to sign in.
Password
Set a secure password to sign into your banking.
How to set up your sign in options
In the Westpac App
- Search Sign in settings in the Smart Search bar
- Select how you want to sign in. You can choose to:
- Select Biometrics for facial recognition or fingerprint sign in
- Create 4-digit passcode
- Use Password only
- Sign in with Customer ID and password
- Enter your password and tap Next
If your Westpac account is compromised by online banking fraud, we promise to return any missing funds. This guarantee only applies if you’ve followed our Online Banking Terms and Conditions. This includes: 1. Keeping your sign-in details, including passwords or Westpac Protect™ Security codes, private, 2. Not contributing to the loss, and 3. Telling us right away if you think there’s an unauthorised transaction or fraud on your account.
Westpac does not collect or keep your biometric or passcode information. This is stored directly on your device. Only register for Face ID in the App in if you’d like to use this method to sign into the Westpac App on your device. Remember the face that’s used on the device will be the one used to sign into the App also. Be aware of this if you share devices.
Keep your cool with our Security Guarantee
Know your money's in safe hands with our Security Guarantee and Westpac Protect™ Security Code, to help keep you safe from fraudsters.
Things you should know
Read the Westpac Online Banking Terms and Conditions (PDF 620KB) at westpac.com.au before making a decision and consider whether the product is right for you.
Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Android, Google Play and the Google Play logo are trademarks of Google LLC.
iPhone, Face ID, Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a Service mark of Apple Inc.
Face ID and fingerprint sign in are only available on compatible devices. Check our list of supported devices.
To set up fingerprint sign in, your fingerprint must be stored on your phone. For more information, check Apple or Samsung guides. A condition of use is that only your fingerprint is stored on the device.