Extra Care

We know our customers may need support in different ways, at different times in their lives.

This notice explains how we’ll handle information you provide to us about your personal and financial circumstances so we can work with you to best respond to your needs. It also explains who we’re required to disclose information to such as a referral agency that you have consented to us referring you to. 

We will provide this notice to you at the time we’re collecting this information (which may include sensitive information such as health information or information about your racial or ethnic origin) from you.

Download a copy of our full Extra Care Privacy Notice (PDF 82KB) or contact us for a free printed copy.

Extra Care Privacy Notice

Important information about our collection, use and disclosure of your personal information

We recognise that you may need additional support to access our products and services and do your banking. You may need to communicate with us in a certain way, or you may be experiencing adverse circumstances or separating from a partner. We can work with you to find suitable arrangements and assist you to be in control.

We may collect information about your personal circumstances and the assistance you require. We do this so that when you come to us, we know what type of extra care you might need without you having to remind us each time, and so we can help you access the services you need. We may also use this information to work out what products or services (such as credit products) might suit you. Where you agree, the information we collect may include sensitive information such as racial or ethnic origin information, or health information.

We may disclose your personal information to other members of the Westpac Group, our service providers and, where you agree, independent support and advocacy referral services.

In this Notice, ‘we’, ‘our’, 'us’ ‘Westpac Group’ means Westpac Banking Corporation and its Australian related body corporates.

If you want to withdraw your consent to us using and disclosing your sensitive information (like health information or racial/ethnic origin information) to provide you with extra care, you can do this at any time visiting a branch or calling us on the number below. 

This Privacy Notice should be read together with our Privacy Statement, which includes further information about how we handle your personal information, including how you can access or correct the personal information we hold about you, or complain about a breach of your privacy. Our Privacy Statement is available at https://www.westpac.com.au/privacy/privacy-statement/ or by calling 132 032.