Support with Tough Times

You are not alone. Life can take some unexpected turns meaning we're faced with tougher challenges than normal. Often this can have a financial impact too. That's when we're here to help.
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Support when times are tough

Explore financial hardship support options

Talk to us about financial hardship support options as soon as you’re worried about money; can't make your repayments; can’t pay bills; or your income is reduced. 

Steps to help get your finances back on track

Feeling the pinch? Start feeling more certain about making ends meet. Discover ways we could help that are tailored to your situation.

Domestic violence and financial abuse

Anyone can be affected by domestic violence and financial abuse. There are actions you can take to help protect yourself.

Elder financial abuse

Older people who rely on others for help with day-to-day activities may find themselves experiencing elder financial abuse. There are ways that we can help.

Frauds & scams

Stay safe and protected from frauds and scams by keeping informed and using our tools to help you.

Gambling

When gambling is getting out of control it may be causing harm to you or your loved ones. There is help and support available.

Disaster recovery

If you’ve been affected by a disaster, we’re here to help with guidance on preparing, responding and recovery.

Living with dementia

Over 400k Australians are living with dementia. Explore ways to help stay financially independent for longer, and be less vulnerable to financial abuse.

Support for financial counsellors

Are you a financial counsellor helping a customer with their finances? Our dedicated team are here work in partnership with you.

Unplanned moments

Are you dealing with the loss of a loved one, separating from a partner or navigating the loss of a job? We're here to help in times of uncertainty and change.

Easy English guides

Our Easy English guides use language and a style of writing that helps people with a range of communication needs to understand important information on various topics.

Things you should know

Westpac's approach to providing extra care for customers in vulnerable circumstances is guided by the Australian Banking Association's Banking Code of Practice. Links to the relevant industry guidelines are below.

Preventing and responding to family and domestic violence

Preventing and responding to financial abuse (including elder financial abuse)

Responding to requests from a POA or court-appointed administrator

Banks' financial difficulty programs


This information is general in nature and has been prepared without taking your personal objectives, circumstances and needs and into account. You should consider the appropriateness of the information to your own circumstances and, if necessary, seek appropriate professional advice.