Support with tough times

You are not alone. Life can take some unexpected turns meaning we're faced with tougher challenges than normal. Often this can have a financial impact too. That's when we're here to help.
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Support when times are tough

Financial hardship

If you're worried about being able to make your repayments or getting behind on your loans then you may be eligible for financial hardship assistance.

Financial abuse

Anyone can be affected by financial abuse and it often occurs in domestic and family violence situations. There are actions you can take to help protect yourself from financial abuse.

Elder financial abuse

Older people who rely on others for help with day-to-day activities may find themselves experiencing elder financial abuse. There are ways that we can help.

Frauds & scams

Stay safe/protected from frauds and scams by keeping informed and using our tools to help you.

Gambling

When gambling is getting out of control it may be causing harm to you or your loved ones. There is help and support available.

Unplanned moments

Are you dealing with the loss of a loved one, separating from a partner or navigating the loss of a job? We're here to help in times of uncertainty and change.

Easy English guides

Our Easy English guides use language and a style of writing that helps people with a range of communication needs to understand important information on various topics.

Things you should know

Westpac's approach to providing extra care for customers in vulnerable circumstances is guided by the Australian Banking Association's Banking Code of Practice. Links to the relevant industry guidelines are below.

Preventing and responding to family and domestic violence

Preventing and responding to financial abuse (including elder financial abuse)

Responding to requests from a POA or court-appointed administrator

Banks' financial difficulty programs