Skip to main content Skip to main navigation
Skip to access and inclusion page Skip to search input

Accounts that you can close online

If you're an existing Westpac Business customer registered for Online Banking, you may be able to close a Business transaction or savings accounts using Online Banking or the Westpac App as part of Business Servicing Requests | Westpac.

 

Looking to close a Personal Savings or Transaction account?  Click here.


Contact us to close other types of accounts

There are several Business transaction or savings accounts that you can’t close online. These include:

  • Self-managed Super accounts  
  • Regulated accounts
  • Share trading accounts  
  • Term deposit accounts  
  • Accounts held as security  
  • Loan accounts
  • Accounts with an ‘All to Sign’ operating rule

 

If you wish to close any of the above accounts, contact your Relationship Manager or visit a branch with one of the following documents.

  • Australian driver licence 
  • Passport 
  • Photo ID issued by the Australian Government 

 


Before you close your account

If there’s a positive or negative balance in your account, transfer funds from or to your account to ensure that the balance is $0 before you submit a request to close it. Requests to close an account with a negative balance may be declined.


How to close your account

You can complete a request through Online Banking or the Westpac App.

In the Westpac App or Online Banking (mobile device):

  1. Sign into your account;
  2. Search close account
  3. Select Close transaction and savings account
  4. Follow the prompts to raise the Business Service Request to close the account

 

In Online Banking (desktop device):

  1. Sign into your account;
  2. Under the main Services menu, select Services
  3. Under Account services, select Other account services
  4. Select Accounts Management, and then Close savings or transaction account
  5. Follow the prompts to raise the Business Service Request to close the account.

After your account is closed

Business Debit cards linked to one account

If you have a debit card linked to one account only, please destroy the card after closing your account.

 

If your debit card is linked to multiple accounts, you can continue to use your card with the remaining accounts.

 

Things you should know

PayID® is a registered trademark of NPP Australia Limited.

 

PayTo® is a registered trademark of NPP Australia Limited.