FAQs
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What is a PayID?
A PayID is a piece of information that is unique to you, such as a mobile number or ABN, that you can use to accept payments. Personal customer can register a mobile number as a PayID and if you’re a Sole Trader or the owner of a company, you can use your ABN as a PayID. You can give your PayID to payees, instead of using your BSB and account number, giving you an easier way to share your account details.
To create a PayID, you will need to be registered for
Westpac Protect™ Security Code as your Security device and have an eligible Osko account.
How can I create a PayID using a mobile number or ABN?
In the Westpac App
Search PayID in the Smart Search bar
In Online Banking
Personal customers
Go to Service > Preferences > Account Services > PayID/Pay to mobile
Business customers (ABN)
Go to Service > Account Services > PayID settings > Create new PayID
How can I give my staff access to create a PayID on my behalf?
If you're the Administrator of a Business Network, you can give your staff permission to create a PayID.
In Online Banking
- Go to Administration > User administration
- Select the person you want to give access
- In Other Permissions, select Manage PayIDs
- Then scroll down to Save
Online enquiries
Need help?
Learn more about the New Payments Platform, Osko and PayID.