What to do if your card is lost or stolen

How do I report a lost or stolen Westpac business credit or debit card?

If there is a chance you’ll find your card, you can temporarily lock your card online for 15 days while you look for it.

 

What if I’m not registered for personal online banking?

An authorised Administrator of the Business Network can report a Business Debit Mastercard lost or stolen on behalf of another cardholder by following the below steps.
 

In the Westpac App

• Log on to the Westpac App
• Tap on the Account and next to Manage, tap See all
• Under Card Settings, tap Report lost or stolen
• Confirm the card and follow the prompts to cancel the card and request a new one.
   

In Online Banking

• Log on to Online Banking then go to Service > Services > Other card services
• Under Cards select Report lost or stolen cards
• Select the account (if applicable)
• Confirm the card and follow the prompts to cancel the card and request a new one.
   

You can call us to report your card lost or stolen (24 hours a day, 7 days a week):

• Altitude Business: 132 142; or if outside Australia +61 2 9155 7700
• Business Choice and Business Debit: 1300 650 107; or if outside Australia +61 2 9155 7700  

 

You can also report the loss at any Westpac branch.

How long will it take to get another card?

We will mail a replacement card to you or send the card to a branch for you to collect. The replacement card should arrive within 10 business days, depending on the location. Once you receive your new card, you will need to transfer any recurring payments to your new card details as the numbers will have changed.

 

Cards sent to an overseas address may take longer than 10 business days to arrive. If you would like your card sooner, you can call us to arrange a courier, but you may be charged an additional fee.

Westpac Fraud Money Back Guarantee

If any unauthorised transactions occur on your cards, Westpac Fraud Money Back Guarantee ensures you'll be reimbursed in full provided you've:

• Not contributed to the loss (and complied with the card's conditions of use)
• Contacted Westpac promptly.

What should I do if my wallet is lost or stolen?

A lost or stolen wallet can mean losing not only credit cards, but also a driver's licence. Some tips to consider should this happen include:

• Check the Lost Wallet Checklist (PDF 90KB) for a list of other Australia-wide financial institutions and their contact details for reporting lost cards
• Report the loss or theft to police (call 000 or Police Help line 131 444)
• Contacting your insurance company, locksmith, or mobile network provider (if keys or phone go missing too)