TAP TO PAY WITH EFTPOS AIR MAKES FUNDRAISING SIMPLE

No cash? No worries. Easily take donations for your next fundraiser with the EFTPOS Air App on a compatible phone or tablet.¹
Call 1800 029 749

Make giving easier for donors who don’t carry cash

No extra hardware needed

Just download the EFTPOS Air App on your compatible device.1

Central user management

Add or remove users as needed via the EFTPOS Air App or Portal.

Run events in multiple places

Accept payments on multiple devices in different locations.

Safe, secure payments

Data is encrypted in the same way as an EFTPOS machine.

Simple pricing with exclusive rates for charities

Simple costs: no setup costs, monthly fees or lock-in contracts - just pay the transaction fee3 on what you process

Same-day funds settlement: nightly into your Westpac Community Solutions One account

Set up automatic card surcharging: helps recover transaction costs.

 

For more information about EFTPOS Air and our exclusive rates for charities and not-for-profits, call us on 1800 029 479 (8am-8pm Sydney time, Mon-Fri).

How do I manage my fundraisers?

Once you’re set up with your Westpac Community Solutions One account that’s linked to your EFTPOS Air facility:

Admin rights

The administrator can manage user logins, roles, and permissions via the EFTPOS Air App or portal.

User onboarding

Onboard and manage user access via the app or portal, so volunteers can instantly take donations.

Start fundraising

Users download and log into the app to start, allowing admins to view payments received by users.

Removing access

Admins can instantly remove users through the app or portal if a volunteer no longer needs access.

Must haves to get started

Community Solutions One account

Tailor-made for not-for-profit organisations, this account:

  • Has no monthly or transaction fees5
  • Provides 24/7 banking through Online Banking and the Westpac App6
  • Connects to your EFTPOS Air facility to receive settlements.

Ready to get started?

Set up an account

You'll need a Community Solutions One account if you don't have one yet. To open, make an appointment at any branch.

then

Apply for EFTPOS Air

Call 1800 029 749 8am-8pm (Sydney time), Mon-Fri. EFTPOS Air applications are typically approved in just one business day.

Set it up once, then go, go, go

For you and your donors

  • Send branded digital receipts via the EFTPOS Air App to a donor's mobile or email address
  • View and export transaction insights like sales history, summaries, top sellers, and more. 

Fast, seamless payments

  • Accept all major card types, eftpos, Mastercard ® and Visa, plus digital wallets
  • Track and record cash transactions, providing a single view of all donations
  • Preload your products or preset donation amounts for easy selection.

24/7 on-the-go support

Access in-app tutorials to make the most of EFTPOS Air, get answers online via the dedicated EFTPOS Air Support Centre, or speak to our Australia-based Merchant Helpdesk, available 24/7, on 1800 029 749.

How EFTPOS Air is already helping the Girl Guides

"It’s very easy to set up and use the app, and we didn’t need to buy any external devices. We didn't need to learn anything new to be able to operate this.” 

Gabrielle Head, NSW Guide Leader

 

Frequently asked questions

Not-for-profit organisations including charities, community and sporting groups, schools, government bodies, and registered political parties, operating in Australia with an Australian address are eligible to apply for EFTPOS Air.  

Need a different solution?

EFTPOS machines

Looking for a more permanent option or want to use a combination of solutions for accepting payments?

Explore EFTPOS options

Help me choose

Not quite sure what type of payment option would suit your needs? Our handy comparison tool can help.

Try comparison tool

Help when you need it

Mobile payment guides

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EFTPOS Air articles

Need a Community Solutions One account?

Visit your local branch to open an account

Ready to apply for EFTPOS Air?

1800 029 749

8am-8pm (Sydney time), Mon-Fri to speak to an EFTPOS specialist

Things you should know

Eligibility criteria, terms and conditions apply for EFTPOS Air.

Community Solutions One is available for not-for-profit organisations including companies operating on a non-profit or charitable basis. Westpac may, at any time, exercise discretion to not approve an application and/or proceed with opening of a Community Solutions account where any documentation provided is incomplete and/or not to Westpac's reasonable satisfaction.
 

1. Compatibility: To use EFTPOS Air your iPhone or Android device will need to be Near Field Communication (NFC) enabled and running on one of the supported iPhone Operating System (iOS) or Android Operating Systems (OS), listed at https://help.eftposair.westpac.com.au/compatibility/, which may change from time to time. Tap to Pay on iPhone requires iPhone XS or later running iOS 16.4 or later and a supported payment app. Some contactless cards may not be accepted by your payment app.
 

2. Mobile coverage: Internet connection is required to take payments.
 

3. Flat rate pricing: Applies to eftpos, Mastercard and Visa payments by card, mobile wallet, or wearable. The EFTPOS Air transaction rate is 1.4%, however charities are eligible for custom transaction rates, please give us a call on 1800 029 749 to discuss.
 

4. Same day settlement:  Subject to system availability, settlement is performed directly after business day cut off. Business day cut-off for EFTPOS Air takes place 7-days a week at 8.50 pm (Sydney time). Settlement must be to an eligible Westpac business transaction account.
 

5. Community Solutions One Transaction Account: Before making a decision about any of our Business Transaction Accounts, please read the terms and conditions available at westpac.com.au/transaction-accounts. Fees may be incurred for certain electronic transactions such as foreign transactions and withdrawals from some overseas ATMs. Customers must be able to meet any applicable fees and charges. For a complete view of fees, please refer to our Deposit Accounts for Business Customers Terms and Conditions (PDF 536KB)


Read the Westpac Online Banking Terms and Conditions (PDF 407KB) before making a decision. Not all accounts are eligible to be included in a bank feed. Not all third-party service providers support bank feeds for all accounts.

Bank feeds must be set up with third-party service provider before it can be connected in Westpac Online Banking. If your third-party service provider doesn’t appear in the drop-down menu in Westpac Online Banking, you may need to check that your third-party service provider is registered with Westpac. Should there be any changes to your user access or network access levels, you may need to disconnect your bank feed(s) as any access changes won’t impact bank feeds. The products and services offered by third-party service providers are subject to their own terms and conditions and fees and charges. Westpac doesn’t guarantee or endorse the services or products offered by third-party service providers.


6. Access at any time is subject to system availability.
 

Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

 

Visa® is a registered trademark of Visa International Service Association.