FAQs

Face ID (10)

• What is Face ID technology?

  The Westpac mobile banking app builds on Apple’s Face ID technology which...

• How does Face ID work?

  Once you have set up Face ID, with a simple glance, Face ID securely unlocks...

• Can more than one person’s face be stored on the iPhone X?

  The biometric information for only one face can be stored on the device for Face ID...

• Which devices support Face ID?

  Face ID sign in is only available on iPhone X...

• If I have an iPhone X, can I use Face ID on the Westpac app to log in?

  You can login securely to the Westpac Mobile Banking app using...

• If I have Face ID capability on my device, do I have to use Face ID sign in for Mobile Banking?

  No. You can use your Customer ID and Password, or 4 digit Passcode...

• Is Face ID sign in more secure than 4 digit Passcode or fingerprint simplified sign in?

  Face ID sign in has the same high level security as all authentication...

• Is Face ID sign in secure?

  You will be backed by our security guarantee. That means that if your Westpac account is...

• Is the face which is used to register for Face ID on the device, the same face which accesses (and unlocks) the Westpac Mobile Banking app?

  Yes. Once Face ID sign in is activated, the face which is is stored...

• Where is Face ID technology stored?

  Westpac does not collect or store your biometric information (e.g. fingerprint or facial data)...