NEVER FORGET A CREDIT CARD REPAYMENT

If changing the type of payment or amount: 

Changes to your Autopay payment options take effect for your current credit card statement, unless those changes are made after 11:00pm AEST/AEDT on the Statement To date shown on your current credit card statement.

If changing the account you’re paying from: 

You’ll need to change the nominated account you are paying from before 11:00pm AEST/AEDT on the payment Due Date for the changes to take effect for that statement.

If paying from a non-Westpac account:

The same timings apply, but you’ll have to allow extra time to visit a Westpac branch with your Card Autopay Request form (PDF 636KB) and ID to make any changes.

Cancel before 11:00pm AEST/AEDT on the day of your current payment Due Date and it will take effect on your current statement cycle.

Change your mind? To re-establish Autopay, please refer to the steps above.

Your Autopay amount will be reduced by any additional payment you make after receiving your statement but before the payment Due Date shown on your statement.

E.g. If your Autopay is set at $500 and you make a payment of $100 before the payment Due Date, Autopay will automatically adjust the payment to $400.

Autopay requires cleared funds in your nominated account on your payment Due Date. However, it may take 3-4 business days for your payment to appear as a debit on your transaction account. 

In some instances Autopay payments may have a 4 day clearing applied, which will reduce your available credit balance by the Autopay amount for 4 days. When this happens you will be notified by SMS. No additional action is required on your part and your available credit balance will automatically increase after 4 days.

If you don’t have enough funds in your nominated account, your payment will be reversed, and you may need to make a separate payment (e.g. by Online Banking, the Westpac App or BPAY®).^{^} If this happens for 2 consecutive months, your Autopay setup will be cancelled.

If your statement shows any Past Due / Overlimit amount, then that amount may be added to your nominated Autopay amount that month.

e.g: Autopay is setup for $500, however at the time of repayment, you have an overdue (Past Due) amount of $50 on your credit card. So, Autopay amount will be $550.

If your fixed Autopay amount is higher than the statement’s Closing Balance, then your Autopay amount will be reduced to the Closing Balance.

e.g: If your fixed Autopay amount is $100 and the Closing Balance on your statement is $20, the Autopay payment for that month will reduce to $20.

When you have a SmartPlan and Autopay arrangement set up for:

• Statement closing balance, then your Autopay will cover the Monthly Payment Balance shown on your statement. Choose this option to retain an interest-free period on new purchases.
• The minimum payment, then your Autopay will cover the Monthly Payment. Choose this option to keep your SmartPlan active but note you will not retain an interest-free period on new purchases.
• A fixed dollar amount or A fixed percentage Autopay amount, then you will need to update your Autopay preference before you can request a SmartPlan. You will need to choose either the Statement closing balance or The minimum payment Autopay option, and refer to the two points outlined above.

Regardless of any changes due to you setting up a SmartPlan, Autopay will always collect at least the Minimum Payment Due.

When you have a Balance Transfer and an Autopay arrangement set up for the Statement closing balance, then your Autopay will change to cover the Monthly Payment Balance shown on your statement. The Monthly Payment Balance is calculated so that you do not need to pay off your entire Balance Transfer (or SmartPlan balance if applicable) to enjoy your interest-free period on new purchases.

Note that any Balance Transfer amount (including fees and interest, if any) is not included in the Monthly Payment Balance and you will need to make separate payments to pay the Balance Transfer balance down.