FAQs

PartPay FAQs (12)

• How does PartPay affect my Autopay?

  Autopay for PartPay will pay your PartPay instalments...

• Can an additional cardholder get a PartPay Card?

  If you turn on PartPay, any additional cardholder on your credit card account...

• Does my PartPay Card have a PIN, as I’m sometimes asked for one?

  If your linked credit card has a PIN set up...

• Can I change or defer my PartPay payments?

  No, PartPay payments can’t be changed or deferred...

• I've just reported my credit card lost/stolen. Why is my PartPay Card re-issued?

  Because your PartPay Card is linked to the credit card...

• Can I transfer a purchase from my linked card to my PartPay Card?

  No. Even though the PartPay Card and the linked credit card...

• Can using PartPay impact my credit report?

  If you make your PartPay payments on time...

• What happens when I get a refund on a PartPay purchase?

  The short answer is 100% of any refunded amount will be credited...

• Does my PartPay Card have the same expiry date as my linked credit card?

  Your PartPay Card is a separate card to your linked credit card...

• Where can I see my upcoming PartPay Payments and previously made payments?

  Upcoming PartPay Payments and schedules will be displayed separately...

• If I have no available limit on my linked credit card, can I still use PartPay to make purchases?

  No, your credit card limit and PartPay limit...

• What happens if my PartPay Autopay is dishonoured or there are insufficient funds in my linked Autopay account?

  Your Autopay may be dishonoured due to insufficient funds or another reason...