CARD DAMAGED OR TAPPED OUT?

If you are in Australia, your replacement card will arrive within 10 working days.

We’ll send you a push notification via your Westpac App when your new card is on the way. If you haven’t already, enable push notifications in your Westpac App by going to profile > settings > notifications and marketing > then follow instructions.

In the meantime, you can use Cardless Cash¹ to withdraw money from an ATM and use your Digital Card² or mobile wallet to shop online and pay bills.

If you don’t receive your card, you should contact us as soon as possible.

If you have requested a replacement card because your card is damaged, your re-issued card will have the same numbers as the card it’s replacing.

If your card was reissued because it had expired, then your re-issued card will have the same card number, but different expiry date and CVC number.

Yes, you can use your Digital Card² to shop online and pay bills while you’re waiting for your new card to arrive.

When your replacement card arrives, you’ll need to activate your card in Cards Hub within the Westpac App or in Online Banking.

No, your card number will stay the same for a reissued or replacement card. You can continue using your mobile wallet or Digital Card² without having to update your card number.

If your card is lost or stolen, you can cancel your card and order a new one in Cards Hub within the Westpac App or in Online Banking. We will organise a new card to be sent to you. For your security, your new card will have a new card number, expiry date and CVC number.

You’ll automatically receive a replacement card around the end of the month that your card expires. If your card doesn’t arrive in time, the account holder or primary cardholder can make a request for a replacement card. Learn more about replacing your card when it expires.

Yes, you can continue to use Online Banking. Simply sign into Online Banking using your customer ID and password.