Online Help and FAQS
Searching...
Find it fast with Smart Search
Simply type what you’re looking for in the search bar. Available on the latest Westpac App.
Need help?
Contact us in the Westpac App. Simply sign in and tap Contact us.
Talk to us now to connect directly to our customer service team.
Contact us in the Westpac AppConnect directly to our customer service team.Stay safe online with our Security Wellbeing Check
Take the Security Wellbeing Check in the Westpac app
Westpac Protect™ Online Banking Security Guarantee
If your Westpac account is compromised due to Online Banking fraud, we guarantee to repay any missing funds, provided you complied with our Online Banking Terms and Conditions.
Things you should know
Read the Westpac Online Banking Terms and Conditions (PDF 620KB) at westpac.com.au before making a decision and consider whether the product is right for you.
Westpac’s Online Banking Security Guarantee - If your Westpac account is compromised due to Online fraud, we guarantee to repay any missing funds, provided you complied with our Online Banking Terms and Conditions. This includes keeping your sign-in details (including passwords, Westpac Protect™ Security codes) private, not participating in the unauthorised transaction, and immediately notifying us when you suspect an unauthorised transaction or potential fraud on your accounts.
Contacting us from the Westpac App: Standard call charges apply. Internet connection is needed to access Westpac App. Normal mobile data charges apply.
Westpac Mobile Banking applications are only available for use by Westpac Australia customers.
Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Android, Google Play and the Google Play logo are trademarks of Google LLC.