FAQs

Make a transfer or payment (37)

• Can I change a recurring payment?

  You can only update the amount of the recurring payment.

• Can I set up recurring payments?

  You can use Online Banking to set up a payment to repeat on a regular basis.

• Is it possible to change a scheduled payment?

  A scheduled payment can be changed up to midnight (Sydney time) the day before the payment date.

• What will my upcoming payments show?

  Your upcoming payments will show all the payments you’ve submitted which are waiting to be processed, either today or on a future date.

• Are there any fees or charges for adding my card to Google Pay?

  There is no fee charged by Westpac to add your card to Google Pay. When adding your card Google will preauthorise a small amount...

• Can I add a new biller or payee?

  You can add a new biller or payee via Make a Payment or Transfer Funds.

• Do I need an internet connection to make payments through Google Pay?

  A valid Token Key is required to make an Google Pay payment. Google Pay requires an internet connection to download...

• How do I remove or suspend a card?

  To remove a card in Google Pay...

• My card details have been removed from the Google Pay app. Why?

  Your card details removed from Google Pay may be due to one of the following reasons...

• What happens if my Android Device is lost or stolen?

  Log onto Android Device Manager and place a lock on your device...

• Where can I find out more information about Google Pay?

  Further information on Google Pay can be found at...

• Which cards are eligible to be added to Google Pay?

  The following Mastercard® products are eligible for Google Pay...

• Why do I need to complete verification when adding my card to Google Pay?

  When you add a card to Google Pay, you are required to verify your card to help protect your account...

• Do I need to use my card PIN with Google Pay?

  If you make a transaction of over $200 you will be prompted...

• Are the Google Pay transaction limits and PIN the same as the physical card?

  Yes, the transaction limits that apply to Google Pay are the same as your physical...

• How secure is a Google Pay transaction?

  Google keeps all payment information on secure servers. Your full card details are never...

• Can I use Google Pay as backup when I lose my card?

  No, if you have reported your physical card lost or stolen...

• I've deleted the Google Pay app but can still make payments. Why?

  Google Pay stores your Virtual Account Number on the device...

• What is a virtual account number and how is it different from my Card account number?

  When adding cards to Google Pay a virtual account number...

• I can see my card in Google Pay but my transaction is declining. Why?

  If your Google Pay transaction is declined, check if the message ‘Verification Needed’ is displayed...

• I’ve received a reissued or replacement Westpac card; do I need to update my card information in Google Pay?

  You do not need to re-enrol when your physical card has expired as the new expiry date is automatically updated...

• My physical card has expired. Do I need to re-enrol?

  No, you do not need to re-enrol your card in Google Pay when your physical card has expired as the new expiry date is automatically...

• What is Google Pay and how does it work?

  Google Pay is a simple, fast and secure mobile payment service that allows you to...

• What do I need to do to successfully add a card to Google Pay?

  To successfully add a card to Google Pay you will need to ensure that...

• Which phones or devices can I use Google Pay with?

  To use Google Pay, your device must be running on Android 5.0 (Lollipop) or higher...

• What if I want to sell my mobile device and get a new one?

  If you get a new mobile device you will be required to add each card to Google Pay ...

• Why don’t the card details on the merchant’s receipt match my physical card number?

  The card details shown on the receipt provided by a merchant will contain the last four digits of your Virtual rather than your physical...

• What can I do if I’m receiving an income support or pension payment and my account is overdrawn?

  A Code of Operation applies to payments such as income support and pensions paid by Centrelink or the Department of Veteran Affairs...

• Cut-off times

• How do I change my Westpac daily payment limit?

  Sign into the Westpac App and manage your daily payment limit.

• I can see my card in Google Pay but I cannot make a transaction. Why?

  If you cannot select a specific card for Google Pay, check if the message ‘Verification Needed’ is displayed...

• How do I pay by BPAY®

  You can make a BPAY® payment using Online Banking, Mobile Banking or Tablet Banking. Account holders must be 14 years old or over to make BPAY Payments in Online Banking. Account holders under 14 can BPAY payments through Telephone Banking.

• How much does it cost to transfer money overseas?

  For fee and FX rate information when sending an international money transfer, please refer to Westpac’s currency converter, find out more...

• How to transfer money overseas?

  You can transfer money overseas via Westpac Online Banking or Westpac App, find out more...

• How will my personal information be shared with Google?

  As per Westpac’s Google Pay T&Cs and Westpac’s Privacy Statement, the data we share with Google…

• What is BPAY View® and how do I register for it?

  BPAY View® allows you to receive and view your bills through Online Banking. Account holders must be 14 years old or over to use BPAY View.

• What payment options do I have?

  We have a range of payment options in Online Banking. Account holders must be 14 years old or over to make BPAY Payments in Online Banking. Account holders under 14 can BPAY payments through Telephone Banking.