FAQs
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Fraud and scams (10)
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I received a hoax/spam/scam/fake email or SMS claiming to be from Westpac. What should I do now?
I received a hoax/spam/scam/fake email or SMS claiming to be from Westpac. What should I do now?
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I am not a Westpac customer but have received an email from Westpac. What should I do?
I am not a Westpac customer but have received an email from Westpac. What should I do?
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I received a Westpac Protect™ Security Code, but I didn’t make a transaction.
If you received a Westpac Protect™ Security Code that looks different to what you expected (for example, the recipient account details had changed), please call us immediately on 132 032. Please forward hoax/scam SMS messages claiming to be from Westpac to 0497 132 032 for investigation.
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My Westpac Protect™ Security Code looks different to what I expected.
If you received a Westpac Protect™ Security Code that looks different to what you expected, please call us immediately on 132 032.
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I received an email from Westpac. How do I know if it is legitimate or fake/scam/spam/hoax?
I received an email from Westpac. How do I know if it is legitimate or fake/scam/spam/hoax?
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What should I do if I have experienced fraud on my credit card?
At its simplest fraud occurs when someone obtains your credit card details and uses them over the phone or on the Internet to make purchases in your name.
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A page in Westpac Online Banking doesn’t look right, looks or behaves strangely, or has additional unfamiliar fields.
Trust your instinct. If it doesn't look quite right, err on the side of caution and assume it's not right.
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Lost or stolen card?
Report a lost or stolen card immediately to stop transactions on your account....
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How do I know I'm on the real Westpac website?
To make sure you're always connected to Westpac Online Banking and not a fraudulent website, follow these important steps...
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How do I protect myself from Online Banking fraud?
Whether banking online or via your mobile protect yourself against online banking fraud by...