FAQs

What should I do if I have experienced fraud on my credit card?

At its simplest fraud occurs when someone obtains your credit card details and uses them over the phone or on the Internet to make purchases in your name. At the other extreme, a person can assume your entire identity and open bank accounts, obtain credit cards, get loans and even submit tax returns in your name.

You may not be aware that your card has been used fraudulently until:

• You receive your statement and there are charges for purchases you did not make
• Our Fraud Detection team advises you on unusual activity on your card and asks if the charges are yours.
  

Find out more about what to do if you suspect your credit card has been used fraudulently.