Online Help and FAQS
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Westpac Protect™ Online Banking Security Guarantee
If your Westpac account is compromised due to Online Banking fraud, we guarantee to repay any missing funds, provided you complied with our Online Banking Terms and Conditions.
Things you should know
Read the Westpac Online Banking Terms and Conditions (PDF 392KB) at westpac.com.au before making a decision and consider whether the product is right for you.
Westpac’s Online Banking Security Guarantee - If your Westpac account is compromised due to Online fraud, we guarantee to repay any missing funds, provided you complied with our Online Banking Terms and Conditions. This includes keeping your sign-in details (including passwords, Westpac Protect™ Security codes) private, not participating in the unauthorised transaction, and immediately notifying us when you suspect an unauthorised transaction or potential fraud on your accounts.
Contacting us from the Westpac App: Standard call charges apply. Internet connection is needed to access Westpac App. Normal mobile data charges apply.
Westpac Mobile Banking applications are only available for use by Westpac Australia customers.
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