Westpac Verify

There’s no need to activate this feature. It will automatically appear when you add or edit a payee to a BSB and account number.

This feature is available in both Online Banking and the Westpac App.

We’ll check to see if the account details you’ve entered have been commonly used, based on payment history within the Westpac Group.

We are unable to validate the account details with recipient banks, so we can’t confirm whether the name and account details are an exact match.

Westpac Verify will check the account name used for other payments we've seen made to the BSB and account number entered. We’ll let you know if the account name you've entered is not commonly used.

Commonly shortened names, e.g., Chris or Ben, will be taken into consideration when providing you an outcome.

If you are concerned about an existing payee, you are able to verify the details for that payee by simply clicking 'edit payee', through Desktop or Mobile Browser banking. You do not need to edit details, just click 'Check Details'.

No, Westpac Verify is not available on imported files.

Westpac Verify will only display for the user who creates or edits a BSB and account payee. If a payee or payment requires multiple approvers, Westpac Verify will not be displayed to each of the authorising users, only the creator of the payee.

Westpac Verify will check the account name used for other payments we've seen made to the BSB and account number entered. Responses may not take into account where the account is established to accept payments in another name, e.g. the account owner has a registered trading name or trust account.

In these instances, if you have contacted the account owner and verbally confirmed that the payment details are correct, this should provide some confidence in continuing with the payment.