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Could your payment be a scam?

If we think your payment might be part of a scam, we’ll ask you about it.

What is Westpac SaferPay? 

Westpac SaferPay is designed to help alert you to potential scams.

If we suspect you’re making a payment to a potential scammer, we’ll prompt you with a few quick questions to get more information, allowing us to help pinpoint and block a potential scam transaction.

How it works

1. While making your payment

If we spot a warning sign on your payment, we’ll ask you about it. The extra questions will only appear when we detect a potential scam.

2. Stopping scammers in their tracks

If your answers raise concerns, we’ll prevent the money from leaving your account. We’ll be sure to give you information along the way.

3. Extra protection in less than 1 minute

If you’ve been targeted by scammers, answering these questions could save you time and money in the long run.

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Let’s stop scams together

In 2023, Australians lost over $2.74 billion* to scams.

This feature adds an extra layer of protection to your payments. 

Frequently Asked Questions

There’s no need to activate this feature. If we suspect your payment is a higher risk of being a scam, we will prompt you automatically. 

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Westpac Verify

When adding a new payee, to a BSB and account number, we’ll do a check to see if the account details you’ve entered have been commonly used.

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Types of Scams

Scammers constantly evolve their approach. They use different tactics to get your data and personal information. Explore different scams and keep up-to-date.

Read more
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Security wellbeing check

Level up the security for your Online Banking via the App. We’ll let you know what you can do to protect yourself and your accounts.

Find out how
Things you should know

* Report of the National Anti-Scam Centre on scams activity 2023 (PDF 767KB).


If your Westpac account is compromised as a result of online fraud, we guarantee to repay any missing funds, providing you comply with our Westpac Online Banking Terms and Conditions. This includes keeping your sign-in details (including passwords, Westpac Protect™ SMS codes and SecurID® Token codes) private. You must inform us immediately if you suspect the security of your access details has been compromised, or you suspect an unauthorised transaction or potential fraud on your accounts. Please refer to the Westpac Online Banking Terms and Conditions (PDF 555KB).