Protect Yourself
Play a part to safeguard your banking
You play an important role in protecting yourself and your accounts from cyber criminals. Below are some of our security features and top tips to help you avoid becoming a target of fraud and scams.
4 features to help protect yourself
Don’t share Security Codes
You should be the only person with access to your Security Codes as this allows you to confirm certain transactions and changes to your account.
Activate Push Notifications
Receive real-time notifications for card purchases, deposits, withdrawals, as well as account and security notifications to assist in early fraud detection.
Use your Digital Card
Your digital card, which is available in the Westpac App, comes with a dynamic CVC that updates every 24 hours to make it safer to shop online.
Check with Westpac Verify
When you add a BSB and account number payee we'll share information to help you decide whether it's okay to proceed so you can pay more confidently.
5 ways to help you stay safe
- To safely bank, always use our app or type westpac.com.au directly, don't click on any links in emails/SMS.
- Use a unique password for every account you have. Update them often to stay safe.
- Be cautious when entering your banking details into websites. Keep your contact details up to date so we can get a hold of you if something doesn't look right.
- Never share banking details with unexpected callers posing as the bank.
- Protect your device with the latest security software. Avoid downloads from unknown sources.
For more top tips, read about all the different types of scams.
Be Safe and Secure
Get familiar with more general hints and tips so you can further safeguard yourself against potential threats.
More things you can do
Take the Security Wellbeing Check
Safeguarding your information is our top priority. Take the Security Wellbeing Check. It’s a list of safety measures to give you added protection when banking.
Simple and safe ways to sign in
Choose from 4 convenient ways to sign into the Westpac App: Facial recognition, fingerprint, 4-digit password, or typing in your password.
Stay in the know
- Types of scams: Explore the different kinds of scams and learn how to spot red flags.
- Latest scams: Keep up to date with the most recent scam and alerts targeting our customers.
- Protect yourself and your loved ones: See which government and not-for-profit resources you can reach out to for help.
Stay safe with scam tips from Head of Fraud Prevention, Ben Young
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Scam Workshop - English
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Scam Workshop - Simplified Chinese
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Scam Workshop - Vietnamese
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Scam Workshop - Arabic
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Bank impersonations
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Investment scams
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Business email compromise scams
Keep exploring
Security articles
Learn how to prepare, prevent, detect and respond to online threats or scams - for you, your family or your business.
How we’re protecting you
We monitor transactions 24/7 to identify suspicious activities to protect you from fraud.