Latest Scams
Latest scams and alerts
We're working all the time to better safeguard your financial and personal information.
To help better protect you against scams, this page will provide information on some of the scams around at the moment.
Jun 2022 - Investment Scam
Scam containing fake prospectus document
This example is a copy of a fake prospectus document provided to a customer by a scammer, claiming to be underwritten by Westpac Life Insurance Services Ltd and Capital Management Services Ltd, to try and convince them of the investments legitimacy.
Scammers may claim to be bankers, stockbrokers, financial planners or other investment professionals. They may seem knowledgeable on investment matters and even send you links via email to legitimate looking fake websites and/or prospectus documents.
For more information on this type of scam, visit our Investment Scams Page or our partner IDCare's Investment Scam fact sheet.
Jun 2022 - Scam SMS
Payment made from your account
This phishing SMS has been sent advising that a payment has been made from your account.
By clicking the link to cancel the payment you will be taken to a fake sign in page (phishing website) which requests your personal or banking information, including prompts to enter security codes.
Westpac will never ask you for this type of information via SMS. Please delete this message.
If you receive any messages regarding your account or transaction activity, do not click on any links provided via SMS - always sign in securely to check your account by typing westpac.com.au into your browser or using the App.
Jun 2022 - Scam SMS
Request to perform a Security Check
This phishing SMS has been sent asking you to confirm your access by following the Security Check.
By clicking the link to refer to the virtual assistant you will be taken to a fake sign in page (phishing website) which requests your personal or banking information, including prompts to enter security codes.
Westpac will never ask you for this type of information via SMS. Please delete this message.
The only way to access the Westpac Security Wellbeing Check is via the Westpac App.
Red, our virtual assistant, is only available by visiting westpac.com.au or the Westpac App.
Jun 2022 - Scam SMS
Recent activities on your Westpac account
These are phishing SMS messages that are sent after entering your details to a phishing website.
The caller, who is a scammer, may request your personal or banking information, including requests to share security codes.
Westpac will never ask you for this type of information via SMS. Please delete this message.
Please contact us immediately if you have signed into your Online Banking in response to a link shared via SMS.
If you receive any messages regarding your account or transaction activity, do not click on any links provided via SMS - always sign in securely to check your account by typing westpac.com.au into your browser or using the App.
Always call us on our trusted phone number 132 032, or validate any phone number provided via a search on our website.
Please be aware scammers may use a sender name of "Westpac" to try and convince you this is a trusted message. Your phone will group this scam SMS with legitimate messages sent from Westpac.
Jun 2022 - Scam SMS
Westpac: Setup new outgoing PayID payment
This phishing SMS has been sent advising of a new outgoing PayID payment.
By calling the number provided you are likely to be speaking with a scammer, who may requests your personal or banking information, including requests to share security codes.
Westpac will never ask you for this type of information via SMS. Please delete this message.
If you receive any messages regarding your account or transaction activity, do not click on any links provided via SMS - always sign in securely to check your account by typing westpac.com.au to your browser or using the App.
Always call us on our trusted phone number 132 032, or validate any phone number provided via a search on our website.
Please be aware scammers may use a sender name of "Westpac" to try and convince you this is a trusted message. Your phone will group this scam SMS with legitimate messages sent from Westpac.
Jun 2022 - Scam SMS
Alert: Update your Telephone Banking access code
This phishing SMS has been sent advising that your access code for Telephone Banking hasn't been updated.
By clicking the link to refer to the online assistant you will be taken to a fake sign in page (phishing website) which requests your personal or banking information, including prompts to enter security codes.
Westpac will never ask you for this type of information via SMS. Please delete this message.
If you receive any messages regarding your account or transaction activity, do not click on any links provided via SMS - always sign in securely to check your account by typing westpac.com.au to your browser or using the Westpac App.
Red, our virtual assistant is only available by visiting westpac.com.au or the Westpac App.
Jun 2022 - Scam SMS
Westpac: Payment has been made from your account
This phishing SMS has been sent advising that a payment has been made from your account.
By clicking the link to cancel the payment you will be taken to a fake sign in page (phishing website) which requests your personal or banking information, including prompts to enter security codes.
Westpac will never ask you for this type of information via SMS. Please delete this message.
If you receive any messages regarding your account or transaction activity, do not click on any links provided via SMS - always sign in securely to check your account by typing westpac.com.au to your browser or using the App.
Apr 2022 - Scam SMS
New payment made on your account
This phishing SMS has been sent using a sender name of "Westpac" to try and convince you this is a trusted message. Be aware that your phone will group this scam SMS with legitimate messages sent from Westpac, as displayed below.
The SMS advises a request for a new payment has been made on your account, and if it was not requested by you, to click the included link. By clicking the link you will be taken to a fake sign-in page (phishing website) which requests your personal banking information.
Please be aware, scammers may change the link in the message, however it's important to remember that Westpac will never ask you for this type of information via SMS. Please delete this message.
Mar 2022 - Scam SMS
Westpac: Request for a new payee
This phishing SMS has been sent using a sender name of "Westpac" to try and convince you this is a trusted message. Be aware that your phone will group this scam SMS with legitimate messages sent from Westpac, as displayed below.
The SMS advises a request for a new payee has been made on your account, and if it was not requested by you, to click the included link. By clicking the link you will be taken to a fake sign-in page (phishing website) which requests your personal banking information.
Please be aware, scammers may change the link in the message, however it's important to remember that Westpac will never ask you for this type of information via SMS. Please delete this message.
Mar 2022 - Scam SMS
Your Westpac account has been suspended
This phishing SMS has been sent using a sender name of "Westpac" to try and convince you this is a trusted message. Be aware that your phone will group this scam SMS with legitimate messages sent from Westpac, as displayed below
The scam SMS advises your Westpac account has been suspended and to click a link to verify your data. By clicking the link you will be taken to a fake sign in page (phishing website) which requests your personal banking information.
Westpac will never ask you for this type of information via SMS. Please delete this message.
Mar 2022 - Scam SMS
Your new Westpac card has been dispatched
This phishing SMS has been sent advising that a new replacement Westpac card has been dispatched and to click on a link if you did not order it.
By clicking the link you will be taken to a fake sign in page (phishing website) which requests your personal banking information.
Westpac will never ask you for this type of information via SMS. Please delete this message.
Mar 2022 - Scam SMS
Payment to a new payee
This phishing SMS has been sent advising that a payment has been made to a new payee and to click on a link if you did not make the payment
By clicking the link you will be taken to a fake sign in page (phishing website) which requests your personal banking information.
Westpac will never ask you for this type of information via SMS. Please delete this message.
Mar 2022 - Scam SMS
Westpac: We have detected unusual payment request
This phishing SMS has been sent advising that Westpac has detected an unusual payment request on your card and that the antifraud department will contact you to verify the activity.
This is an attempt to gain your personal and banking information. Be wary of any calls claiming to be from the antifraud department. They may quote the name and operator ID contained in the message as part of the scam.
If you receive a message such as this listing your full credit card number, your card may have been compromised. Westpac will never display your full card or account number in communications. Contact us immediately on 132 032 to arrange for a new card to be issued.
