Latest Scams
Latest scams and alerts
We're working all the time to better safeguard your financial and personal information.
To help better protect you against scams, this page will provide information on some of the scams around at the moment.
Jun 2021 - Scam SMS
Payment made through Paypal
This phishing SMS advises that you have sent a payment via PayPal. By actioning this request your personal information may be at risk.
Westpac will never ask you for this type of information via SMS. Please delete this message.
May 2021 - Scam email
Account access has been temporarily restricted
This email advises your account access has been temporarily limited. The link will take you to a phishing website which may ask for personal information such as online banking sign in details and/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign in to your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
May 2021 - Scam email
Update your personal details
This email advises your account cannot be used until you review and update your details. The link will take you to a phishing website which may ask for personal information such as online banking sign in details and/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign in to your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
May 2021 - Scam email
Verify your recent activity
This email advises your account has been temporarily restricted because of suspicious activity on your profile. The link will take you to a phishing website which may ask for personal information such as online banking sign in details and/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign in to your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
Apr 2021 - Scam email
Report your cards as lost, stolen or damaged in Westpac Internet Banking
This email advises you to click on a link to confirm your personal details. The link will take you to a phishing website which may ask for personal information such as online banking sign in details and/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign in to your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
Mar 2021 - Scam email
Verify credit card transactions
This email advises transactions have been attempted on your credit card and need to be verified. The link will take you to a phishing website which may ask for personal information such as online banking sign in details and/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign in to your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
Feb 2021 - Scam email
Suspicious activity detected
This email advises all customers that suspicious activity has been detected. The link will take you to a phishing website which may ask for personal information such as online banking log in details and/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
Feb 2021 - Scam SMS
Activate new security system
This phishing SMS advises that you will be unable to use your account until you activate a new security system. By clicking the link you will be taken to a fake sign in page (phishing website) which requests your personal banking information.
Westpac will never ask you for this type of information via SMS. Please delete this message.
Jan 2021 - Scam SMS
Confirm your mobile device
This phishing SMS advises that to avoid service restrictions you need to confirm your mobile device. By clicking the link you will be taken to a fake sign in page (phishing website) which requests your personal banking information.
Westpac will never ask you for this type of information via SMS. Please delete this message.
Dec 2020 - Scam email
Review and update personal details
This email advises all customers need to review and update their personal details. The link will take you to a phishing website which may ask for personal information such as online banking log in details and/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
Dec 2020 - Scam SMS
Your Internet Banking has been suspended
This phishing SMS advises that your Internet Banking Service has been suspended pending device verification. By clicking the link you will be taken to a fake sign in page (phishing website) which requests your personal banking information.
Westpac will never ask you for this type of information via SMS. Please delete this message.
Nov 2020 - Scam email
Westpac Alert. Action needed.
This email advises your account has been temporarily limited and will need to be verified by clicking on a link. The link will take you to a phishing website which may ask for personal information such as online banking log in details and/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
