Can I use Westpac Protect™ Security Code when travelling overseas?
Yes, you can use the Westpac Protect™ Security Code while overseas, but we suggest you schedule any payments prior to leaving. You will need to activate international roaming with your mobile phone provider to receive security codes via SMS or the Westpac App.
Can I turn off my Westpac Protect™ Security Code if I go overseas?
Yes, you can remove Westpac Protect™ Security Code whilst overseas however, the maximum Daily Limit that can be chosen is $1,500. Call us on
1300 655 505 prior to leaving for overseas to make these arrangements.
How quickly will I receive my Westpac Protect™ Security Code when travelling overseas?
The Westpac Protect™ Security Code will be sent instantly to your phone as an SMS or a Push notification. A short delay may occur due to international roaming limitations. Please call us on
1300 655 505 or
+61 2 9155 7700 if you do not receive your Westpac Protect™ Security Code.
How can I register my international number if I am unable to select the country from the drop down list?
If your country is not in the drop down list please call us on 1300 655 505 or +61 2 9155 7700 to discuss what options are available.
Can I register an international mobile phone?
Yes, you can provide your overseas mobile phone number however the SMS service may not be supported by local mobile contract providers. Additionally, there are some countries that cannot be selected via Westpac Live. Please call us on 1300 655 505 or +61 2 9155 7700 for assistance if your country is not listed in the drop down list.
What phone number do I call for assistance if I am overseas?
You can call us on 1300 655 505 or +61 2 9155 7700.
Can I use Westpac Protect™ Security Code if I am living overseas?
If you are an overseas resident and have a mobile phone from your country of residence you can provide your overseas mobile phone number, however the Security Code service may not be supported by local mobile contract providers.