Complimentary Insurances

To make a claim and to check or get confirmation of your eligibility for international travel insurance, we encourage you go online to Allianz Global Assistance. International travel insurance claims can be lodged online 24 hours a day, 7 days a week. Alternatively, you can contact them on 1800 091 710.

The information below is a summary only of the complimentary insurance covers we have available to Westpac cardholders on selected personal credit cards. Please refer to the Westpac Credit Cards Complimentary Insurance Policy (PDF 898KB)
for full details on benefits, terms, limits, conditions and exclusions. An excess may be deducted from certain payments as detailed in the policy booklet.

Cover Type	Cover details	Eligible Products
International Travel Insurance	Access to up to 6 months' complimentary cover for Level 1 Cards or up to 3 months’ complimentary cover for Level 2 Cards for International Travel Insurance when you meet the eligibility criteria as set out in the Credit Card Complimentary Insurance Policy including prepaying $500 of your travel costs to your eligible card and holding a return overseas ticket before departing Australia, (see policy document for full eligibility criteria, terms, conditions, and exclusions).⁴	Level 1 Cards Altitude Black Earth Black Altitude Platinum Plus Earth Platinum Plus Singapore Airlines Platinum Low Fee Platinum Level 2 Cards Altitude Platinum Earth Platinum Singapore Airlines Gold Private Bank Gold
Purchase Protection Insurance	Access to up to 4 months Purchase Protection Insurance on eligible purchases, as set out in the Credit Card Complimentary Insurance Policy (terms, conditions, exclusions and eligibility criteria apply).⁴	Altitude Platinum Altitude Black Earth Platinum Earth Black Altitude Platinum Plus Earth Platinum Plus Singapore Airlines Platinum Low Fee Platinum Singapore Gold Private Bank Gold
Extended Warranty Insurance	Up to 24 months extended warranty insurance cover (in addition to the manufacturer's expressed Australian warranty) on a range of personal items purchased using your Credit Card (terms, conditions, exclusions and eligibility criteria apply).⁴	Altitude Platinum Altitude Black Earth Platinum Earth Black Altitude Platinum Plus Earth Platinum Plus Singapore Airlines Platinum Low Fee Platinum Singapore Gold Private Bank Gold
Overseas Transit Accident Insurance	Overseas Transit Accident insurance covers against specified accidental death or injury when sustained overseas while riding, boarding or alighting as a passenger in a plane, bus, train or shorthaul ferry when you have purchased the tickets for the entire trip using your Credit Card before you leave (terms, conditions, exclusions and eligibility criteria apply).⁴	Altitude Platinum Altitude Black Earth Platinum Earth Black Altitude Platinum Plus Earth Platinum Plus Singapore Airlines Platinum Low Fee Platinum Singapore Gold Private Bank Gold
Rental Vehicle Excess Insurance	Rental Vehicle Excess Insurances covers the maximum total limit of up to the amount specified in your rental vehicle agreement or $5,500, whichever is the lesser. (terms, conditions, exclusions and eligibility criteria apply).⁴	Altitude Platinum Altitude Black Earth Platinum Earth Black Altitude Platinum Plus Earth Platinum Plus Singapore Airlines Platinum Low Fee Platinum Singapore Gold Private Bank Gold
Interstate Flight Inconvenience Insurance	Interstate Flight Inconvenience Insurance covers against Cancellation, Flight Delay, Luggage, Luggage Delay and Funeral Expenses when you charge the entire cost of the return interstate flight to your eligible credit card (terms, conditions, exclusions and eligibility criteria apply).⁴	Altitude Platinum Altitude Black Earth Platinum Earth Black Altitude Platinum Plus Earth Platinum Plus Singapore Airlines Platinum Low Fee Platinum Singapore Gold Private Bank Gold

Making a claim

If you want to make a claim under this policy, you must:

Whilst you are overseas:

Phone: +61 7 3305 7468
Online: insurance.agaassistance.com.au/westpac
Email: travelclaims@allianz-assistance.com.au

Allianz Global Assistance will request documentation to confirm your eligibility and process your claim.

If you are in Australia, (or when you return to Australia) you should follow the steps listed below.

Contact Allianz Global Assistance on 1800 091 710 as soon as possible of returning home from overseas or interstate (even if you have previously reported the matter to Allianz Global Assistance), or if you are already home, contact us as soon as possible of learning of an occurrence (loss, damage or breakdown) that may result in a claim.

Want to know more?

You can find out more about making a claim in the Westpac Credit Cards Complimentary Insurance Policy (PDF 898KB)
. Please visit the Allianz Global Assistance website for helpful FAQs and claims forms you can download.

Things you should know

Westpac Credit Cards Complimentary Insurance Policy (PDF 898KB)

4. Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631, trading as Allianz Global Assistance (AGA), under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz), has issued an insurance group policy to Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) which allows eligible persons to claim under it as third party beneficiaries. Access to the benefit of cover under the Credit Card Complimentary Insurance is provided to eligible Westpac cardholders by operation of s48 of the Insurance Contracts Act 1984 (Cth). If an eligible persons wishes to claim any of these benefits, they will be bound by the eligibility criteria, terms, conditions, limits and exclusions contained in the Complimentary Insurance Policy Information booklet (PDF 898KB) which may be amended from time to time. This insurance is underwritten by Allianz. Westpac does not guarantee this insurance. This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it.